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FAQ

Technical issues

FAQ TS4 plus icon minus icon

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  • What should I know about PV module Specifications for TS4 MLPEs?
  • What are the differences between the TS4-R and the TS4-A products?
  • Optimization with Predictive IV and Impedance Matching
  • Can a single TS4-S or TS4-F unit disconnect an entire string?
  • How do I remove the module clips from the TS4-A?
  • Can I use whips or jumpers (PV connector adaptor cables) with Tigo?
See all 13 articles

FAQ General plus icon minus icon

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  • How do I change my Profile Information or email address?
  • How-to Transfer Ownership of a Tigo Account to a Different Email Address
  • Which inverters are compatible with TS4 Flex MLPE?
  • Adding Tigo optimizers to pvsyst
  • Brochures and Datasheets
  • Can I use TS4 in an off-grid system? (i.e. with a charge controller)
See all 25 articles

FAQ Tigo EI App plus icon minus icon

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  • How to change network settings on the Cloud Connect Advanced (CCA)
  • How do I connect my phone to the CCA?
  • Discovery Troubleshooting
  • Configuring an Ethernet Static IP address
  • System Discovery - can the Tigo SMART App initiate a re-Discovery?
  • Can I run Discovery at any time?

FAQ Communication Accessories plus icon minus icon

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  • Network - Locating and Identifying Internet Service Equipment
  • Network 101 - Internet Access and Network Reliability
  • Network Test - CCA - Verify and Troubleshoot Internet Connection
  • Removing a CCA from a Discovered System
  • Network Test - Maximizer Management Unit (MMU) Troubleshoot Network Connection
  • Can I run my TAP Communication Cable in the PV Array Conduit?
See all 16 articles