FAQ
Frequently asked questions.
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FAQ TS4
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TS4 Grounding
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Can I choose what TS4 functions I want for every panel or string in an installation?
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Why do only some TS4 covers include optimization?
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Can a single TS4-M unit monitor a full string? Can a single TS4-S unit disconnect an entire string?
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Does the Long Strings voltage limit reduce the power output of the module?
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How does Predictive IV compare to other optimization technologies?
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Which TS4 features are available with the TS4-R retrofit unit?
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Can I use TS4-R in the same system with other Tigo smart modules?
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TS4-M not communicating
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TS4 Grounding
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FAQ General
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What do the different alerts mean?
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Adjusting scan settings on Power-One inverters
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Brochures and Datasheets
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Can I use Tigo with a 1000V inverter?
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Can we use an Optimizer on Just One String or One Module?
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Can you explain the relationship between the inverter MPPT and the optimized module/string?
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Commonly Used Terms
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Design Guidelines for North America Residential Market with Fronius
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Do you have performance data comparing solaredge to Tigo?
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How can I purchase premium monitoring for my system?
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How do I change/reset my password?
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How does impedance matching work?
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How Much Additional Energy Harvest Can I Expect?
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How To Set Up Kiosk View
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Is Temperature Difference Between Modules Considered to be Mismatch?
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Is there a bolt-on solution for 96-cell modules? Or modules with 70+ volt modules?
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Is Wireless a Reliable Type of Communication?
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Low system production? It might be seasonal
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Megger and Insulation Tests
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Minimum time for shut-off?
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My inverter or AC meter says I produce less than the Tigo Monitoring, which one is correct?
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Shutting off unit/system: does the power stop at the MMU or at the optimizer?
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What are additional system requirements for the Tigo Energy solution?
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What are the Conditions for an Under-Performing Module Alert?
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What are the NEC Sections That Have to do with Maximum String Length?
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What are Tigo's Advantages Under High Temperature Environment
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What happens if there's a power outage?
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What is the payback period of the Tigo Energy system?
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What is the ROI advantage / how is the additional cost of the optimizers offset?
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What is Tigo Optimizer's CEC Weighted Efficiency?
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What do the different alerts mean?
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FAQ Optimizers
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Do Smart Modules and Add-On Optimizers Offer the Same Functionality?
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Can I connect more than one module to a single optimizer input?
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Can I use optimizers with frameless or bi-facial modules?
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Don't bypass diodes reduce the effects of shading? Why are optimizers better?
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Entering optimizer IDs with a bar code scanner
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How are Tigo Optimizers Different from Microinverters?
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How are Tigo Optimizers Different From Other DC-DC Optimizers?
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How do I use a dual optimizer (2ES) on a single module?
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How is the Optimizer Protected in Case of Ground Fault (Positive or Negative to Ground)?
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How long are the leads on Tigo optimizers?
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Is the smart module j-box removable?
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Is there an add-on solution for 96-cell modules? Or modules in the 70+ volt range?
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What are the Fundamental Differences Between Tigo and SolarEdge Optimizers?
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What Happens If an Optimizer Fails?
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What Happens When Smart Curve Fails? How Often Does it Happen?
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What happens when the optimizer fails and you need the shut-off/circuit protection shut-off?
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What Happens with 2ES50 when a Positive and Negative Strings Short Occurs?
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What is The Device Rating for the 2ES Optimizers, Smart Modules, and TS4?
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What is the Jbox rating?
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What is the Maximum Temperature of 2ES50 at the Rated Current?
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What is the minimum voltage required for an optimizer to function?
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What is the Net Heating Value (Calorific Value) of 2ES50 at the Rated Current?
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Which module manufacturers have a Tigo integrated solution?
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Which type of switch do the optimizers have?
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Do Smart Modules and Add-On Optimizers Offer the Same Functionality?
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FAQ Gateway and Management Unit
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Cloud Connect/MMU Menu Reference
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Configuring Wi-Fi using Cloud Connect menu buttons
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Do I need a Cloud Connect and Gateway If I don't Need the Data?
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Is Cloud Connect a newer version of the MMU?
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Manually updating WiFi password on Cloud Connect.
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Network 101 - Cloud Connect/Management Unit
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Tigo Main Page System Internet Connection Status
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What are the troubleshooting steps if Discovery fails?
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What channel(s) does the Gateway use to communicate?
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What Happens If The Cloud Connect/Management Unit Goes Offline?
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What is the Power Consumption of a Management Unit and a Gateway?
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Cloud Connect/MMU Menu Reference