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FAQ

Frequently asked questions

FAQ TS4

  • How do I check compatibility with Tigo TS4 products?
  • What is the difference between the TS4-R and the TS4-A?
  • How do I remove the module clips from the TS4-A?
  • TS4 Grounding
  • Can I choose what TS4 functions I want for every panel or string in an installation?
  • Identifying TS4 Types
See all 13 articles

FAQ General

  • Brochures and Datasheets
  • Can I use TS4 in an off-grid system? (i.e. with a charge controller)
  • Changing the Serial Number for a Replacement Optimizer
  • What do the different alerts mean?
  • Adding Tigo optimizers to pvsyst
  • Can we use an Optimizer on Just One String or One Module?
See all 21 articles

FAQ Tigo SMART App

  • Changed WiFi name or password used by a Cloud Connect Advanced (CCA)?
  • Discovery Troubleshooting
  • Why can I not connect my smart phone to my CCA?
  • Configuring Static IP
  • Do I need internet connectivity to install a new PV System with the App 3.0?
  • Can I use the App 3.0 to configure a CCA that has been configured before?
See all 7 articles

FAQ Communication Accessories

  • Locating and Identifying Internet Service Communication Equipment
  • Network 101 - Providing Internet access for data loggers: Cloud Connect Advanced (CCA), Cloud Connect (CC), and Maximizer Management Unit (MMU).
  • Can I run my TAP Communication Cable in the DC Power Conduit?
  • Do I have TAP or Gateway?
  • Do I need a Cloud Connect Advanced (CCA) and TAP If I don't Need the Data?
  • Do I need a fuse for my Cloud Connect Advanced (CCA)?
See all 15 articles

ABOUT TIGO:

Tigo® is a Silicon Valley company founded in 2007 by a team of experienced technologists. Combining a unique systems-level approach with expertise in semiconductors, power electronics, and solar energy, the Tigo team developed the first-generation Smart Module Optimizer technology for the solar industry. Tigo's vision is to leverage integrated and retrofitted Flex MLPE (module-level power electronics) and communications technology to drive the cost of solar electricity down. By partnering with tier 1 module and inverter manufacturers in the industry, Tigo is able to focus on its key innovation with the smartest TS4 modular platform and leverage the broader ecosystem. Tigo has operations in the USA, across Europe, Japan, China, Australia and the Middle East.

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