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FAQ

Technical issues

FAQ TS4 plus icon minus icon

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  • How do I check PV module compatibility with Tigo TS4 products?
  • What are the differences between the TS4-R and the TS4-A products?
  • Optimization with Predictive IV and Impedance Matching
  • How do I remove the module clips from the TS4-A?
  • Can I use whips or jumpers (PV connector adaptor cables) with Tigo?
  • TS4 Grounding
See all 12 articles

FAQ General plus icon minus icon

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  • How do I change my Email address, Add Another User, etc., for a system?
  • How-to Transfer Ownership of a Tigo Account to a Different Email Address
  • Which inverters are the TS4s compatible with?
  • Adding Tigo optimizers to pvsyst
  • Brochures and Datasheets
  • Can I use TS4 in an off-grid system? (i.e. with a charge controller)
See all 18 articles

FAQ Tigo EI App plus icon minus icon

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  • Change WiFi router name (SSID) or the password used by a Cloud Connect Advanced or Cloud Connect?
  • How do I connect my phone to the CCA?
  • Discovery Troubleshooting
  • Configuring an Ethernet Static IP address
  • Do I need internet connectivity to install a new PV System with the App 3.0?
  • System Discovery - can the Tigo SMART App initiate a re-Discovery?
See all 7 articles

FAQ Communication Accessories plus icon minus icon

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  • Do I need a Cloud Connect Advanced (CCA) and TAP If I don't Need the Data?
  • Locating and Identifying Internet Service Communication Equipment
  • Network 101 - Internet Access and Network Reliability
  • Removing your Cloud Connect Advanced from a Discovered System
  • Can I run my TAP Communication Cable in the DC Power Conduit?
  • Do I have TAP or Gateway?
See all 18 articles

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