FAQ
Technical issues
FAQ TS4
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- How do I check compatibility with Tigo TS4 products?
- What is the difference between the TS4-R and the TS4-A?
- How do I remove the module clips from the TS4-A?
- TS4 Grounding
- Can I choose what TS4 functions I want for every panel or string in an installation?
- Identifying TS4 Types
FAQ General
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- How do I change my Email address, Add Another User, etc., for a system?
- Reset, Change Tigo User password and how-to Transfer Ownership
- Which Inverters is Tigo Compatible With?
- Adding Tigo optimizers to pvsyst
- Brochures and Datasheets
- Can I use TS4 in an off-grid system? (i.e. with a charge controller)
FAQ Tigo SMART App
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- Change WiFi router name (SSID) or the password used by a Cloud Connect Advanced or Cloud Connect?
- Discovery Troubleshooting
- Why can I not connect my smart phone to my CCA?
- Configuring Static IP
- Do I need internet connectivity to install a new PV System with the App 3.0?
- System Discovery - can the Tigo SMART App initiate a re-Discovery?
FAQ Communication Accessories
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- Do I need a Cloud Connect Advanced (CCA) and TAP If I don't Need the Data?
- Locating and Identifying Internet Service Communication Equipment
- Network 101 - Providing Internet access for data loggers: Cloud Connect Advanced (CCA), Cloud Connect (CC), and Maximizer Management Unit (MMU).
- Removing your Cloud Connect Advanced from a Discovered System
- Can I run my TAP Communication Cable in the DC Power Conduit?
- Do I have TAP or Gateway?