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  3. FAQ Tigo EI App

FAQ Tigo EI App

  • How to change network settings on the Cloud Connect Advanced (CCA)
  • This article covers how to change the WiFi network settings on the Tigo Cloud Connect Advanced (CCA). Contents: Why Change Network Settings CCA Overview Change Network Settings Confirm Networ... See more
  • How do I connect my phone to the CCA?
  • This article discusses the connection method for the CCA. If you are attempting to connect the App to the Tigo Legacy CC (cloud connect), click here: How do I connect my phone to the CC?The CCA (Cl... See more
  • Discovery Troubleshooting
  •     System Discovery A System Discovery is the specific process by which the CCA makes contact with the network and  receives the system information (or configuration) from the Tigo Cloud. The pro... See more
  • Configuring an Ethernet Static IP address
  •   Overview A Static IP may be desirable for certain network functionality or security needs. The network administrator for the system is responsible for these settings. If they have requested a Sta... See more
  • System Discovery - can the Tigo SMART App initiate a re-Discovery?
  • Discovery can only be completed once on a CCA. If needed the Tigo Support team can perform a re-discovery If the number of Gateways and/or TAPS is changed, or a unit is replaced: email support@ti... See more
  • Can I run Discovery at any time?
  • Yes, a system Discovery can be started at any time of day, but it is advised to Discover a system during low-irradiance (at the start of day / morning). Reasons:   The Discovery and confirmation p... See more

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