FAQ Tigo EI App – Tigo Help Center

How to change network settings on the Cloud Connect Advanced (CCA)

This article covers how to change the WiFi network settings on the Tigo Cloud Connect Advanced (CCA). Contents: Why Change Network Settings CCA Overview Connect to CCA Change Network Settings... See more

How do I connect my phone to the CCA?

The CCA (Cloud Connect Advanced) is an integral part of Tigo's Flex MLPE and Energy Intelligence platforms. It is a highly developed system management tool that logs data and performs commands thro... See more

Discovery Troubleshooting

Discovery Note 1: Before starting Discovery, make sure that all equipment, Inverter, CCA and optimizers, are installed and powered on. Also make sure you have completed entry of all CCA and MLPE ... See more

Configuring an Ethernet Static IP address

If you need to set a static IP on your CCA, you can follow these steps to do so. NOT1: Static IP address is only possible on an Ethernet connection. It is not possible for a WiFi Access Point conn... See more

System Discovery - can the Tigo SMART App initiate a re-Discovery?

Discovery can only be completed once on a CCA. If needed the Tigo Support team can perform a re-discovery If the number of Gateways and/or TAPS is changed, or a unit is replaced: email support@ti... See more

Can I run Discovery at any time?

Yes, a system Discovery can be started at any time of day. However, it is important to know that the Discovery and confirmation process is more likely to complete faster, if started as close to day... See more