FAQ Tigo EI App – Tigo Help Center

How to change network settings on the Cloud Connect Advanced (CCA)

This article covers how to change the WiFi network settings on the Tigo Cloud Connect Advanced (CCA). Contents: Why Change Network Settings CCA Overview Connect to CCA Change Network Settings... See more

How do I connect my phone to the CCA?

This article discusses the connection method for the CCA. If you are attempting to connect the App to the Tigo Legacy CC (cloud connect), click here: How do I connect my phone to the CC?The CCA (Cl... See more

Discovery Troubleshooting

This article covers Discovery, the process by which the CCA retrieves the TS4 data and sends it to the EI Portal for processing. The data will then appear on the EI Portal and the EI App. Discovery... See more

Configuring an Ethernet Static IP address

If you need to set a static IP on your CCA, you can follow these steps to do so. NOT1: Static IP address is only possible on an Ethernet connection. It is not possible for a WiFi Access Point conn... See more

System Discovery - can the Tigo SMART App initiate a re-Discovery?

Discovery can only be completed once on a CCA. If needed the Tigo Support team can perform a re-discovery If the number of Gateways and/or TAPS is changed, or a unit is replaced: email support@ti... See more

Can I run Discovery at any time?

Yes, a system Discovery can be started at any time of day. However, it is important to know that the Discovery and confirmation process is more likely to complete faster, if started as close to day... See more