FAQ Tigo EI App – Tigo Help Center

How to change network settings on the Cloud Connect Advanced (CCA)

This article covers how to change the WiFi network settings on the Tigo Cloud Connect Advanced (CCA). Contents: Why Change Network Settings CCA Overview Change Network Settings Confirm Networ... See more

How do I share or add another user to a system?

Tigo offers 2 different types of accounts (System Owner and Installer). The tools are different on each one, and the method of adding a user to a system, changes per the account type. System Owner... See more

How do I connect my phone to the CCA?

This article discusses the connection method for the CCA. If you are attempting to connect the App to the Tigo Legacy CC (cloud connect), click here: How do I connect my phone to the CC?The CCA (Cl... See more

Discovery Troubleshooting

System Discovery A System Discovery is the specific process by which the CCA makes contact with the network and receives the system information (or configuration) from the Tigo Cloud. The pro... See more

Configuring an Ethernet Static IP address

Overview A Static IP may be desirable for certain network functionality or security needs. The network administrator for the system is responsible for these settings. If they have requested a Sta... See more

Can the Tigo EI App initiate a re-Discovery?

Discovery should only be completed once on a CCA. If a second Discovery is required, Tigo Support can perform a remote Discovery (as long as the system is connected to the network). If the number... See more

Can I run Discovery at any time?

Yes, a system Discovery can be started at any time of day, but it is advised to Discover a system during low-irradiance (at the start of day / morning). Reasons: The Discovery and confirmation p... See more