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  3. FAQ Communication Accessories

FAQ Communication Accessories

  • Network - Locating and Identifying Internet Service Equipment plus icon minus icon
  • This article discusses basic network devices that may be present at a system's location.   Contents:  Network Equipment Tigo Data Logger Network Connection Technical Support   Network Equipment ... See more
  • Network 101 - Internet Access and Network Reliability plus icon minus icon
  • This article provides basic Tigo network communication and Internet troubleshooting information.   Contents:  Overview Data Logger Specific Troubleshooting Troubleshooting Common Network Issues W... See more
  • Network Test - CCA - Verify and Troubleshoot Internet Connection plus icon minus icon
  • This article shows you how to use the Network Test to verify that your Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud or not.        Contents:  CCA Overview Run a Network... See more
  • Removing a CCA from a Discovered System plus icon minus icon
  • Replacing or Removing a CCA from a Discovered system, requires a period of zero production. Reason: When a Tigo system is installed and the Discovery process is completed, the automatic Rapid Shut ... See more
  • Network Test - Maximizer Management Unit (MMU) Troubleshoot Network Connection plus icon minus icon
  • This article covers potential internet connection issues, you may experience with the Tigo legacy data logger Maximizer Management Unit (MMU).   The Tigo MMU is the first generation of data logger,... See more
  • Can I run my TAP Communication Cable in the PV Array Conduit? plus icon minus icon
  • The communication/control circuits of the TAPs and Gateways associated with Tigo Optimizers and Smart Modules system fall under the following NEC Articles: Article 300, Wiring Methods and Material... See more
  • Do I have TAP or Gateway? plus icon minus icon
  • Do I have TAP or Gateway? TAP is a new iteration on the Tigo Gateway. To determine if you have TAP or Gateway, see below and our article TAP vs Gateway.             TAP (Tigo Access Point)         ... See more
  • Do I need a fuse for my Cloud Connect Advanced (CCA)? plus icon minus icon
  • No, a fuse is not needed because the power supplies for all of Tigo's System management devices (Cloud Connect Advanced, Cloud Connect and MMU) draw less than 1A. They can be installed on minimally... See more
  • How to change network settings on the Cloud Connect (CC) plus icon minus icon
  • This article covers how to change the WiFi network settings on your Tigo Cloud Connect (CC). The Tigo CC is the second generation data logger and can be connected to the Internet via wired (Ethern... See more
  • Opening and Closing Tigo Access Point (TAP) cover plus icon minus icon
  • NOTE: It is very important to verify all clips are closed properly to guarantee weatherproof sealing of the TAP cover. Note: Although we recommend use of a cable designed for RS-485 communications ... See more
  • Power Consumption/Supply Requirements of a CCA and TAPs? plus icon minus icon
  • Cloud Connect Advanced (CCA) consumes, on average up to 3 Watts. A single TAP or Gateway consumes, on average 0.5 Watts. A CCA with the maximum of 7 TAPs consumes, on average, approximately 6.5 Wa... See more
  • Replacing a Legacy Data Logger with a New CCA plus icon minus icon
  • This article explains how to replace a Legacy Data Logger (ie., an MMU (maximizer management unit) or CC (cloud connect)) with a modern CCA.  Contents: How to Identify a Tigo Data Logger Changing ... See more
  • TAP and Gateway Mounting plus icon minus icon
  • The Tigo TAP and Gateway facilitate communication between the Cloud Connect Advanced and the TS4 module electronics.  They are normally mounted to the frame of one of the PV modules in the array.  ... See more
  • What are the software requirements for the Tigo EI (Energy Intelligence) App? plus icon minus icon
  • The software requirements for the Tigo EI (Energy Intelligence) App are as follows: Android: 2.3.3 & greater iOS: 6.0 & greater See more
  • What are the troubleshooting steps if Discovery fails? plus icon minus icon
  • If the Discovery process fails, verify the following: System configuration is complete Cloud Connect Advanced (CCA)/Cloud Connect/MMU has an active Internet connection and has downloaded the syste... See more
  • What channel(s) does the TAP or Gateway use to communicate? plus icon minus icon
  • The TAP and Gateway communicate in the 2.4GHz band. During Discovery, they will choose the best available channel in that range. See more

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