FAQ Communication Accessories – Tigo Help Center

Cloud Connect Advanced (CCA) - How to run a network test to verify and troubleshoot Internet Connection

This article shows you how to use the EI App "Network Test" to verify the Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud. This connection is necessary for software updates... See more

Cloud Connect Advanced (CCA) - Troubleshooting Internet Access and Network Reliability

This article provides essential Tigo network communication and Internet troubleshooting information. Contents: Overview Data Logger Specific Troubleshooting Troubleshooting Common Network Issu... See more

Networking 101 - Locating and Identifying Internet Service Equipment

This article discusses basic network devices that may be present at a system's location. Contents: Network Equipment Tigo Data Logger Network Connection Technical Support Network Equipment ... See more

Can I run my TAP Communication Cable in the PV Array Conduit?

Yes. According to NEC Article 300.3(C) conductors can occupy the same raceway or conduit so long as they have the same insulation rating. Therefore, you may install TAP or Gateway communication wir... See more

How to change network settings on the Cloud Connect (CC)

This article covers how to change the WiFi network settings on your Tigo Cloud Connect (CC). The Tigo CC is the second generation data logger and can be connected to the Internet via wired (Ethern... See more

Opening and Closing Tigo Access Point (TAP) cover

NOTE: It is very important to verify all clips are closed properly to guarantee weatherproof sealing of the TAP cover. Note: Although we recommend use of a cable designed for RS-485 communications ... See more

Replacing Maximizer Management Unit (MMU) or Cloud Connect (CC) with a CCA

This article explains how to replace a Tigo Data Logger (for example, replacing the MMU (Maximizer Management Unit) or CC (Cloud Connect)) with a new CCA (Cloud Connect Advanced). Contents: How to... See more

What are the CCA and TAP power requirements?

It's good to know how much power is required at every stage in the design. This includes the data relay and management portion of the system. Data Logger (CCA) Power Consumption A Tigo CCA fu... See more

What are the software requirements for the Tigo EI (Energy Intelligence) App?

The software requirements for the Tigo EI (Energy Intelligence) App are as follows: Android: 2.3.3 & greater iOS: 6.0 & greater See more

What channel(s) does the TAP or Gateway use to communicate?

The TAP and Gateway communicate in the 2.4GHz band. During Discovery, they will choose the best available channel in that range. See more