FAQ Communication Accessories – Tigo Help Center

Network - Locating and Identifying Internet Service Equipment

This article discusses basic network devices that may be present at a system's location. Contents: Network Equipment Tigo Data Logger Network Connection Technical Support Network Equipment ... See more

Network 101 - Internet Access and Network Reliability

This article provides essential Tigo network communication and Internet troubleshooting information. Contents: Overview Data Logger Specific Troubleshooting Troubleshooting Common Network Issu... See more

Network Test - CCA - Verify and Troubleshoot Internet Connection

This article shows you how to use the Network Test to verify that your Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud or not. Contents: CCA Overview Run a Network... See more

Network Test - Maximizer Management Unit (MMU) Troubleshoot Network Connection

This article covers potential internet connection issues, you may experience with the Tigo legacy data logger Maximizer Management Unit (MMU). The Tigo MMU is the first generation of data logger,... See more

Can I run my TAP Communication Cable in the PV Array Conduit?

Yes. According to NEC Article 300.3(C) conductors can occupy the same raceway or conduit so long as they have the same insulation rating. Therefore, you may install TAP or Gateway communication wir... See more

Do I have TAP or Gateway?

Do I have TAP or Gateway? TAP is a new iteration on the Tigo Gateway. To determine if you have TAP or Gateway, see below and our article TAP vs Gateway. TAP (Tigo Access Point) ... See more

How to change network settings on the Cloud Connect (CC)

This article covers how to change the WiFi network settings on your Tigo Cloud Connect (CC). The Tigo CC is the second generation data logger and can be connected to the Internet via wired (Ethern... See more

Opening and Closing Tigo Access Point (TAP) cover

NOTE: It is very important to verify all clips are closed properly to guarantee weatherproof sealing of the TAP cover. Note: Although we recommend use of a cable designed for RS-485 communications ... See more

Replacing Maximizer Management Unit (MMU) or Cloud Connect (CC) with a CCA

This article explains how to replace a Tigo Data Logger (for example, replacing the MMU (Maximizer Management Unit) or CC (Cloud Connect)) with a new CCA (Cloud Connect Advanced). Contents: How to... See more

TAP and Gateway Mounting

The Tigo TAP and Gateway facilitate communication between the Cloud Connect Advanced and the TS4 module electronics. They are normally mounted to the frame of one of the PV modules in the array. ... See more

What are the CCA and TAP power requirements?

It's good to know how much power is required at every stage in the design. This includes the data relay and management portion of the system. Data Logger (CCA) Power Consumption A Tigo CCA fu... See more

What are the software requirements for the Tigo EI (Energy Intelligence) App?

The software requirements for the Tigo EI (Energy Intelligence) App are as follows: Android: 2.3.3 & greater iOS: 6.0 & greater See more

What are the troubleshooting steps if Discovery fails?

If the Discovery process fails, verify the following: System configuration is complete Cloud Connect Advanced (CCA)/Cloud Connect/MMU has an active Internet connection and has downloaded the syste... See more

What channel(s) does the TAP or Gateway use to communicate?

The TAP and Gateway communicate in the 2.4GHz band. During Discovery, they will choose the best available channel in that range. See more