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  3. FAQ General

FAQ General

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  • What do the different alerts mean?
  • Brochures and Datasheets
  • Can I use TS4 in an off-grid system? (i.e. with a charge controller)
  • Can we use an Optimizer on Just One String or One Module?
  • Can you explain the relationship between the inverter MPPT and the optimized module/string?
  • Changing the Serial Number for a Replacement Optimizer
  • Commonly Used Terms
  • Do you have performance data comparing Solaredge to Tigo?
  • How can I purchase premium monitoring for my system?
  • How do I change/reset my password?
  • How do I update my details on the monitoring portal?
  • How does impedance matching work?
  • Low system production? It might be seasonal
  • Megger and Insulation Tests
  • Power Optimizer De-energising Guide for Australia
  • What happens if there's a power outage?
  • What is the payback period of the Tigo Energy system?
  • When does optimization on a smart module or retrofit turn on? How much of a difference between the best performing module and a given module for the optimizer to activate?
  • Which Inverters is Tigo Compatible With?
  • Why is my annual Tigo monitor total X% higher than my actual power meter?

ABOUT TIGO:

Tigo® is a Silicon Valley company founded in 2007 by a team of experienced technologists. Combining a unique systems-level approach with expertise in semiconductors, power electronics, and solar energy, the Tigo team developed the first-generation Smart Module Optimizer technology for the solar industry. Tigo's vision is to leverage integrated and retrofitted Flex MLPE (module-level power electronics) and communications technology to drive the cost of solar electricity down. By partnering with tier 1 module and inverter manufacturers in the industry, Tigo is able to focus on its key innovation with the smartest TS4 modular platform and leverage the broader ecosystem. Tigo has operations in the USA, across Europe, Japan, China, Australia and the Middle East.

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