FAQ General – Tigo Help Center

This article discusses the Account procedure for changing your personal account information. Contents: Edit on Tigo EI App Edit on Tigo EI Portal (online) As a Tigo System Owner, you have the ... See more

The instructions for transferring ownership of a Tigo account depends on if the original system owner is participating in the transfer or not. Original System Owner Participating in Transfer Tra... See more

TS4 Inverter Compatibility "Which inverters are compatible with Tigo TS4 Flex MLPE?" The short answer is: Virtually all of them! Tigo is an open-source platform with exceptional PIV (P... See more

The pvsyst utility fully supports DC optimizers. See our article "[GUIDE] Modeling Tigo in PVsyst" for details. To add the latest Tigo optimizers to the pvsyst utility, see below: Download the a... See more

The most recent versions of our brochures and product datasheets can be found in the Downloads section of tigoenergy.com. Please note that for data sheets we have separate sections for North Ameri... See more

Yes, TS4 is compatible with any inverter or charge controller that has its own MPPT functionality. The list of inverters/charge controllers that Tigo is currently compliance tested with is availabl... See more

If using TS4-L or TS4-O (either integrated or with TS4-A Advanced Add-On/Retrofit), it may be possible, depending on your site layout. Learn more about selective deployment of optimization here. W... See more

For a great explanation on the science of Tigo’s MPPT please see the article and whitepaper called “Impedance Matching”. The Tigo technology effectively sets the string current using the best modul... See more

AFCI (Arc-Fault Circuit Interrupter) A requirement by the 2014 NEC. Most inverters are equipped with an AFCI, as it enables the inverter to shut down for safety reasons, if an arc is detected... See more

Yes, in the attached third party report from Photon, Solaredge is system “C” Additionally, in the attached third party report from DNV GL, Tigo and Solaredge go head to head. See more

Tigo Account Security is of the upmost importance to our clients. For this reason, there are specific steps in gaining access to a system, based on what account type and the reason for access.... See more

The System View page provides an animation of the sun, that shows the direction over the course of the day. This animation is represented on these Toolbox Views: Power Reclaimed Voltage Current... See more

If you are a Solar Industry Professional, you need to have certain privileges within your Installer Level Account, that a System Owner does not have access to. These privileges include: Ability t... See more

Optimization is a technique for shade and mismatch mitigation using simple sensing and solar module output control by module level power electronics (MLPE). Optimizers are the simplest of all modu... See more

Have you noticed that lately your system isn't producing as much as it used to? Maybe as recently as a few months ago, it was performing much better than it is now. The answer could have to do with... See more

This section describes how to properly connect and disconnect solar modules connected to a Tigo Energy maximizer whose combined input power is in excess of 350 watts. AS/NZS5033:2014 Clause 2.15 i... See more

A Tigo system is comprised of Energy Intelligent Module Level Power Electronics (MLPEs) with Rapid Shutdown solution. Since these MLPE units are intelligent, it's like having a tiny in-line compute... See more

Tigo Energy Meter installation is covered in the EI Residential Solution Certification Course. The EI Energy Meter is essential to Tigo's EI Residential solution. It measures current flow in and ... See more

If both your inverter and Cloud Connect/Management Unit lose AC power within the same minute, your optimizers will interpret this as AC grid loss and automatically enter NEC compliant Rapid Shutdow... See more

What is an Arc? An arc fault is an unintended electrical arc, created by current flowing through an unplanned path. Arcing creates high intensity heating at the point of the arc. If prolonged, an a... See more

The Tigo Energy system provides an extremely quick payback period. Smart Modules optimized by Tigo have an even quicker payback as they have fewer wiring and installation costs. The amount of addit... See more

About 1% See more

It depends on the PV module's orientation to the shade event, that is happening at it's location. PV Module Diodes Most solar panels are comprised of silicon wafers arranged in 3 parallel circu... See more

Panels that appear dark over periods of the day are often caused by shading from clouds, buildings, poles, trees, dirty PV-Modules, birds or other light blocking obstacles. Types of Shading Sh... See more

The Tigo system reports DC production data, whereas the power meter reports AC data. The AC data also includes wiring losses (in the homeruns, connectors, etc.) and the inverter's conversion effic... See more