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Tigo Account Security is of the utmost importance to our clients. Accessing (or viewing) a System depends upon who owns the rights to view and monitor that system. For this reason, there are specific steps in gaining access to a system based on what account type and the reason for access. |
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System Owner Access
If you have had a Tigo MLPE data system (TS4) or an (EI) Energy Intelligence Residential Inverter/Battery System installed, you should receive an automated welcome email (once the installer commissions the system).
This email will include an account verification link to confirm access to the system online. Simply click the link in the email, which will bring you to the confirmation screen (below). Click the Return To link to sign into your new Installer Level Account.
If you are still waiting to receive this email, please inquire with your installer, as they may have misspelled the email or overlooked the addition during the setup process.
For those who have not received a Welcome email (due to a misspelling or spam block) and cannot contact their original installer, please Contact Tigo Support for assistance. You may be asked to verify or confirm your ownership, by supplying documentation, like:
- A utility bill, including both site address & owner's name
- A property bill of sale or purchase receipt for the system
- The Tigo system ID, address, and CCA MAC ID/serial number
- The correct email address associated with the System Owner
Note: System owners who have installed a TS4-F Fire Safety (only) System or other non-monitored product will not receive an introductory email as those services do not transmit data.
Friends / Family Access
Friends and family can be granted permanent or temporary access to view or monitor a System.
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Viewing system - The System Owner can use the share function to give access to the basic system view. To find out more about this process, go to: How do I share or add another user to a system?
- Monitor and retrieve data - This requires that the Friend or Family Member has their own System Owner Level account and the original System Owner has granted permission to them to view it within their account. This can be accomplished by asking their installer to add them to the System, or the System Owner may send a formal addition request (via email) to Tigo Support.
Installer Access
Original Installer
If you are the original Installer, the system will remain in your account unless the System Owner has made a request to change installer access. You can view the list of systems within your account by clicking any of the tools in the top left corner of your account:
New Installer
Since the System Owner holds the rights to the system, they may choose to add or replace their Installer at any time. If you are a newly hired Installer (or working with a new client), you must ask the System Owner to grant access to you. This process requires the System Owner to send a formal email request to Tigo Support.
This request must include:
- Confirmation of account (if not sending from the email associated with the account)
- Name and Email of Installer's Account
Note: The new Installer must have an existing Installer's Account registered with Tigo before we can provide access to any system on the Tigo Portal. If you do not currently have one, please Register your Installer Account before asking the System Owner to send their request.
Team Installer
If you are part of an Installation team or Tigo Fleet Account that has access to the system (but you do not see it within your account), you may need to request access from the primary account holder for your company. If they are unable to assist, you may request assistance from Tigo Support. However, please keep in mind that this may require you to make a direct request to the System Owner (as described in the New Installer section above).
Partner / Professional Access
If you are the System Owner and you are working with others, you may require that they also have Admin access to the system. For these situations, you may either share the account credentials (login + password) or make a request that another account be associated as an additional System Owner.
This request can be made directly to your Installer or to Tigo Support.
Note: Any request of this nature made to Tigo Support will require proof of ownership.
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