If you are a Solar Industry Professional, you need to have certain privileges within your Installer Level Account, that a System Owner does not have access to.
These privileges include:
- Ability to create or delete systems
- Additional diagnostic and production tools
- Ability to modify, or add items to an existing system
- Ability to add System Owners or Users to the system
Note: Some of the privileges listed above, may include tools that can cause non-reversible consequences (to either the account or system). To avoid accidental modification or deletion, the Installer's privileges are not made available to System Owners.
How to create Installer Level Account - An Installer Level Account is created, when a user visits the Tigo EI Energy website and uses the New Member? Sign Up feature.
How to create System Owner Account - When an Installer creates a system for a user, they Add the System Owner's information within the Installer app. That action, creates the System Owner Level account and the new System Owner will receive an email invitation to verify their account and access their system, online.
How to Change Account Level - If you find that an account does not have the correct registration (user level), please Contact Tigo Support and request an account level change. For security reasons, you may be asked to verify your account level before any changes are made.