This article shows you how to use the Network Test to verify that your Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud or not.
The CCA (Cloud Connect Advanced) is Tigo's third-generation data logger and can be connected to a network via WiFi (wireless) or wired (Ethernet).
The CCA network connection is configured using the Tigo Energy Intelligence (EI) App, which is installed on your mobile phone/device. Use the App to connect to your CCA and Run a Network Test.
Run a Network Test
To confirm that your Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud, you may run a network test. This will will offer valuable data about the network connection (strength, speed, IP address, etc).
In order to do this, you will need to restart the CCA (power off and back on), and sign into the Tigo EI App, to Connect to the CCA.
Note: The CCA restart (power-cycle) before connection is necessary because the CCA ceases to broadcast its wireless connection point after 2 hours of use. Restarting the CCA will re-initiate the signal.
Once connected to the CCA:
- Select the system on the Installations page
- Choose Edit (bottom)
- Press Configure Communication
- Select Internet Settings
- Choose the correct CCA from list
- Select the 3-Dot button (top right corner)
- Choose Network Test from the pop-up (at bottom)
- When Finished, the prompt will say PASS or FAILED.
(Click to view details for more information)
- Press CLOSE button (at bottom)
Note: The Ethernet warning is specific to the type of network you have connected to.
- If you have an Ethernet/wired connection, the Ethernet cable plugged will show OK.
- If you have a WiFi connection, Ethernet cable unplugged will show WARNING.
It is perfectly fine for the test to show a warning, if you are connected to the WiFi (instead of Ethernet). Please disregard, if this is the case.
Interpreting Results of Network Test
The three scenarios (below) identify possible results of a Network Test (for WiFi network connection), and provides potential causes and methods to correct these issue(s):
For a full list of Network Issues, see: Network 101 - Internet Access and Network Reliability