This article provides instructions on how to Add a System Owner, once the commissioning of the Tigo TS4 system has been completed.
An Installer-Level account can grant system-level access (Homeowner or Company) at any time. This function is mostly used when adding a new Owner to a recently commissioned system. However, adding an account is not mandatory within the commissioning process
System Owners do not have the capability of adding other System Owners or Installers to their system(s). This action must be completed by an Installer-level account or by a representative of Tigo (upon verification of ownership). However, they can add Public Access to their system and share the link with others.
Important Notes:
When a new user is added: The new System Owner will receive an invitation email. Upon email confirmation, they will be able to view the system within their account, and make very simple changes (like re-naming the system, changing background image, etc).
Before an Installer-Level Account is added: An installer must create their account at Tigo (first), so they are insured Installer-Status. Once added to a system, they will immediately be able to view the system online, and make crucial changes (full access to Installer-level tools within their account). It is very important to make them aware that changes to the system are live and can have permanent results.
For more info on adding users or accessing systems, please see:
How do I share or add another user to a system?
Adding a System Owner via the Tigo EI App
Sign into the Tigo EI App and select the desired system from your list.
- Press the Settings icon
(bottom right)
- Press Edit System
- Select System Access
- Press the green ‘+’ icon button (bottom right) to add users to the system
- Enter email address and name and press the ADD button (below)
Adding a System Owner via the Tigo Portal (Desktop)
- Sign in to your Installer-Level account on the Tigo Portal (online)
- Choose the desired System within the Installations menu
1. Click on Edit System in the left menu (highlighted green box)
Select which entity you would like to give system access to:
Homeowner Access
This account type is designed for individuals such as homeowners, renters, or family members who need to monitor their system's performance.
- Purpose: To view and monitor a specific PV system.
- Permissions: View system production and performance data, see environmental impact, and enable secure public sharing of a system's view.
- Limitations: Homeowners cannot modify system settings, add other users, or access advanced diagnostic tools.
- Access: Granted by the installer after system commissioning.
Installer
This account is for the solar professional who sets up and commissions the system. This is automatically filled in.
Invite Company (Fleet Installer, TPO's)
This type of account, often using the EI Professional tier, is for solar service companies that manage a portfolio of installations, including third-party owners (TPO).
- Purpose: Centralized fleet management, including monitoring, control, and tracking of many systems.
- Permissions: A centralized, comprehensive view of all managed systems, portfolio-wide dashboards, and data for analyzing health status, performance, and equipment status.
- Management: A lead representative creates the company account and can provide access to other installers on the team.
2. Select and Enter entity information
- Select Access (1)
- Select Invite Home owner (2)
- Select Invite Company (3) - Select if adding TPO
A new window will pop up, either 'Invite Home User' or 'Invite Company'.
- Enter name and email for new account
-
Click Invite button
Once you have added the new user account (System Owner or Installer), they will receive an automated email inviting them to confirm their account with Tigo. If the user does not receive the notification or has any issues signing in, please have them Contact Tigo Support.
Related Content:
Tour of the Tigo Energy Intelligence (EI) Monitoring Portal
How do I share or add another user to a system?
How do I create an Installer Account?