Contents:
Overview
When a Cloud Connect Advanced is replaced, its Serial Number must be updated within the EI Portal for a new system Discovery.
There are two methods available to update the serial number:
- Web Browser Method
- EI App Method
Note: After updating the Data Logger's serial number, the system typically receives new data from the TS4s in 30 to 60 minutes. However, larger systems or systems with spotty internet may take longer to complete Discovery. Please allow up to 24 hours before Contacting Support for assistance.
Account Permission
Changing out serial numbers requires an Installer Level account. The System Owner accounts do not have access to Installer tools, as they can cause critical system modifications that may not be reversible (if misused).
If you are a System Owner:
Contact the Installer of your system to request modification. If you do not currently have an installer, you may Contact Tigo Support and specify the following:
- System Name and Street Address (or System ID)
- Old PV module location and MLPE serial number
- New serial number for replacement
If you are a new installer:
Seeking access to a system? See: New Installer Access
🏆 Pro Tip: All Tigo Systems have a unique identifier. Here's how to find it.
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On a Desktop Computer, Go to the System's page and look at the end of the URL link displayed in the browser's address bar.
For example: https://ei.tigoenergy.com/build/system/layout?sysid=<xxxxx>
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On the EI App - Exit system by tapping the back arrow (top left). Use the search function to find the system and the System ID will show on the right side of the results:
Web Browser Method
- Sign in to Installer Level account at Tigo Energy
- Select the system from the list, and go to the Overview page
- Click Edit header (left side menu)
- Select Equipment sub-header in popup menu
- Click the Edit button on the Cloud Connect Advanced (CCAs) line item
- An Edit Cloud Connect Advanced window will pop up (click the field to modify)
- Click Save when finished
Once you have updated the system with a new valid serial number, the Equipment page will automatically prepare a notification to go out to the new Data Logger (as soon as it has been connected to the network).
For directions on how to connect to the network, go to:
Configure Communication (Network and Start Discovery)
Serial Numbers that include Typos or Duplicates may prompt an error notification. Double check the serial spelling and review the system to insure that the serial has not already been deployed as another Data Logger.
EI App Method
- Sign in to Installer Level account on Tigo EI App
- Search for the system on the Installations page
- Tap the system to select
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TapSettings icon (bottom right)
- Select Edit System
- Choose Select Equipment
- Tap View Details button (under CCA's section)
- Select the Edit button (left)
- Select the field to type in a new serial number, or...
Select the SCAN button (right) to open the phone's camera (point at the CCA label on the side of the unit) - Tap SAVE (bottom)
Once you have updated the EI App with a new valid serial number, the System Equipment page will automatically prepare a notification to go out to the new Data Logger after it successfully connects to the network.
For directions on how to connect to the network, go to:
Configure Communication (Network and Start Discovery)
Serial Numbers that include Typos or Duplicates may prompt an error notification. Double-check the serial spelling and review the system to ensure that the serial has not already been deployed as another Data Logger.