A new System Owner will find a myriad of powerful tools available in their Energy Intelligence (EI) Monitoring Portal (online) and EI App. Tigo's Energy Intelligence (EI) software shows module-level performance and helps to quickly identify potential issues, such as diode failure, soiling, or wiring faults. This helps to streamline the O&M (operation and maintenance) and improves your ROI (return on investment).
Video Tour
The following videos provide an introductory tour of your account, as seen in both the Tigo EI App and the Tigo Online Portal (website).
Tigo EI App:
Tigo Online Portal (website):
Overview Page
If you have an Installer account or System Owner account, a system can be viewed with your online portal, or Tigo EI App.
On the primary System View > Overview page, general information can be found, regarding production, lifetime energy yield, and basic current weather information.
On the left column, you will see page navigation tools:
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View
- Overview - General production info and weather
- System View - Production data (by-the-minute)
- Basic Charts - Historical data (by the minute/hour/day/month/year)
- Advanced Charts - Granular data with controllable ranges
- Alerts - Control center for outgoing Alerts
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Info - System name, location and components
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Edit
- Site Info - Edit what is shown on the Info page (above)
- Layout - Control the general layout and look of system
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Settings
- General - Set your Energy Rate, share system and add a background pic
- Notifications - Modify your Alerts settings (above)
- Premium - Enroll in the Premium Data package
These tools (along with other general tools), assist in navigation through the portal and provide ways to make changes to the account.
For more information on how the Monitoring Portal works:
Navigation Column
The Navigation Column (left side of the page) is the most important aspect of the Tigo Portal. This list of links will lead to different pages where you can view your system's performance and output.
Click on any of the links (below) to jump to that section of the article.
Overview
The system's Overview page (View > Overview) is the system's basic dashboard or landing page. The page is divided by:
- Navigation Column (left)
- Center panel (middle)
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Metrics panel (right)
The Center panel displays information about the system's production. This is where you can verify that your system is online and functioning as expected.
Power Flow:
- The arrows animate when displaying production.
- The color of the inverter and signal waves confirm the communication status.
| Icon |
Status Indication |
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A Solid Green Inverter icon indicates that the Inverter for the system is not a Tigo Brand EI Residential Solution Inverter. |
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A Solid White Inverter icon indicates that the Inverter for the system is a Tigo EI Residential Solution Inverter. |
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Signal Waves |
Green = System is Online Yellow = System has not checked in (under 24 hours) Red = System has not checked in (over 24 hours)
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Solar Production:
- Below the Power Flow diagram is the Solar Production chart. This displays an overview of the day's solar production.
The Metrics Panel (right side) displays local weather information and other unique data points regarding the system production.
System View
The System View page (View > System View) displays the PV Module map (general shape) of the system, with a date and time reference at the bottom (center) of the layout.
For information on the module icons, and their color indications, see:
PV-Module Colors - What do they mean?
Menu Sections
On the right side is a menu offering various views with unique data about the system's production (at the module level). If the right menu is collapsed, click the Chevron button (top right) to expand the menu.
| SUNRISE & SUNSET: |
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| Today's times for Sunrise & Sunset | |
| DAILY STATS: | |
| Basic daily overall production (until now) | |
| MODULE SEARCH: | |
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Find a specific module on a large system. |
| DISPLAY MODE: | |
| Total accumulated daily Energy (up until now), represented in Watt hours (Wh) | |
| Real-time production (minute-level), represented in watts (W). | |
| Estimate of Power gain from Tigo Optimization - Represented in watts (W). | |
| LAYOUT: | |
| Standard Layout View, depicting the existing Module mapping. | |
| Aligns Modules based on what string/mppt they belong to. | |
| Shows all strings and Modules as a block (good for locating units) | |
Menu Settings
Click on the Settings Cog (upper right corner) to access the View Settings.
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SUN DIRECTION: |
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Animates background sun icon from the Left side of the page to the right (South-Facing) |
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| Animates background sun icon from the Right side of the page to the Left (North-Facing) | |
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TIMEFRAME: |
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| Sets the time frame to show one day's worth of production. | |
| Sets the time frame to show two day's worth of production. | |
| Sets the time frame to show three day's worth of production. | |
| BACKGROUND: | |
| Removes any background image for clarity. | |
| Changes the color of the background. | |
(Click on the Settings Cog again, to leave View > Settings)
Basic Charts Page
This page displays total accumulated production (in Watts). This can be viewed by Yearly, Monthly, Daily, hourly and even minute (top). There is a legend that shows lifetime accumulated production (in Watts), and a production table (top left) that allows you to narrow the focus of the chart, down to individual strings, or even MLPE units, within your system:
Basic Charts
The Basic Charts page (View > Basic Charts) shows the Total Energy, System Energy Base, or System Energy Reclaimed in minute, hour, day, month, and year (top bar). Data will be divided into categories on the Production panel (right). This section offers the data in any ensemble (assigned by CCA, Inverter, strings, or single module). Click on any unit or category to see the production represented for that portion of the system.
Basic Charts:
The basic can be expressed in 2 different types of Graphs:
| Bar Graph | Line Graph |
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Each bar on the graph is divided into two colors that represent percentages of power:
These data points are expressed in Watts. Hover the mouse over the chosen range to see its results. |
Tigo EI Residential Drop-down Menu:
Next to the date/time range (top center), you will see a drop-down menu that is automatically set for PV Generation. Click on this to see additional views for use with Tigo's EI residential solution (Inverters and Batteries).
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🏆 Pro Tip: The services (above) are included in the free online portal. However, additional data granularity is available via Advanced Charts (below) for any system that has purchased Tigo's Premium Subscription package.
Advanced Charts
The Advanced Charts page gives you the tools to narrow the production down to a certain range and then provide that data in either
- View Chart - viewable chart where data is represented on a graph, with the X & Y axes showing the Production Totals over the Date Range selected.
- Download CSV - Downloadable CSV file.
For more info: How to View and Download Advanced Charts (with Premium)
Alerts
On the Alerts page (View > Alerts), you can review any notifications that the system may have issued during the lifetime of the system.
If your system is experiencing issues, but you have not received any Alerts, it may be due to the Alerts Settings.
To access Alert Settings:
- Click the 3-Dot
button (upper right corner)
- Select Edit Alerts
- Click the desired Alert under the Subscribe column
- Select whether they would like to receive it via Email or SMS (text).
- Then, select Reports (upper left) to do the same:
Note: Automated alerts (email or SMS) that include all safety-related notifications (i.e., PV-safe activation, system shutdown, and over-voltage) are included in Tigo's Free Subscription. However, the line items that show Stars next to them, are only available to Premium Subscribers.
Info
The Info page (View > Info) is a basic system summary. The address information and list of primary components will appear, along with a picture of the System (if the user has uploaded it):