This article provides instructions on how to do the Configure Communication (Network and Start Discovery) step when commissioning a Tigo TS4 system:
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Create and Edit - Using EI App (Mobile) Create and Edit - Using EI Portal (Desktop) Configure Communication (Network and Start Discovery) |
Contents:
- Overview
- Connect Tigo EI App to CCA
- Instruct CCA to Find and Connect with Network
Connect CCA via WiFi
Connect CCA via Ethernet - Confirm Network
- Start Discovery of System (only required once)
Prerequisite: This article assumes that you have installed the EI app on your mobile device (phone or tablet), and that 'Configure Layout' stage has a green checkmark (as shown below). If it does not, then refer to Create and Edit System - Using EI App.
1. Overview
The CCA has no buttons or screen. Instead, you will connect your phone/tablet to the CCA's virtual temporary address via Bluetooth (or WiFi), and use the Tigo EI App to "steer" the CCA to find the correct local network.
Important: The CCA only broadcasts it's virtual temporary address for a duration of 2 hours, so you may need to restart the CCA (unplug, or flip it's circuit breaker). Once it powers back on, it will be transmitting it's virtual temporary addresses, again.
2. Connect Tigo EI App to CCA
The first step in the 'Configure Communication' stage is to connect the phone or tablet (device) to the CCA via your chosen wireless method.
To do this:
Activate your chosen method (Bluetooth or WiFi), within your device's settings (iOS-Control Center or Android-Connections), and proceed with these steps to connect your device to the CCA:
- Press Configure Communication on the My System page
- Select the chosen method (Bluetooth or WiFi) at top of screen
- Enable Local Permissions (if you see the
warning)
- Select the CCA address that you want to configure
- If you do not see a serial number, Pull down to refresh
- If connected, CCA address will show in purple banner (at the top)
- Choose CCA Configuration
Notes:
Option 1. Connecting to CCA via Bluetooth (Most Common)
Make sure your phone/tablet's Bluetooth is on, but use only the Tigo EI App to access Tigo CCA. Do not use your device's Bluetooth settings to pair to the CCA.
Option 2. Connecting to CCA via WiFi
Make sure your phone/tablet's WiFi is on. Use the device's WiFi Settings to scan for the CCA's serial number and connect. You do not have to close the Tigo EI app while performing this task.
Important: Once you are successfully connected via WiFi, the phone/tablet's connection with the local WiFi or data network will be dropped. When you have completed the network and/or discovery tasks, you may return to the device's network settings to reconnect with the local WiFi.
If you experience any difficulty in connecting your phone or tablet to the CCA, see:
Why can I not connect my smart phone to my CCA?
2. Instruct CCA to Find and Connect with Network
The next step is to configure the CCA. This is where you will "steer" the CCA find a local Network via WiFi or connect to an Ethernet cable.
Connect CCA via WiFi:
- Select WI-FI (top left)
- Pull down to Scan for Networks
- Choose the correct local WiFi Network from list
- When prompted, enter password for Network
- Press CONNECT
Note: The WiFi Network can be supplied by a WiFi router, MiFi (mobile cellular device), or a smartphone acting as a WiFi Hot Spot.
Connect CCA via Ethernet (cable)
Connecting via Ethernet cable does not require a Network Setup (passwords, etc). The CCA Ethernet port is always enabled, and is pre-configured (at the factory) to Automatic IP assignment using DHCP.
- Select ETHERNET (top right)
- Checkmark Automatic (Using DHCP)
However, a static IP address may be required for security enhancement (if requested by the local IT/Network Administrator). To do this:
- Select ETHERNET (top right)
- Choose Manual
- Enter in Manual (Static) IP information
- Press JOIN
3. Confirm Network
To confirm the CCA's connection to the network is good, you may run a test of the network. This will will offer valuable data about the network connection (strength, speed, IP address, etc).
- Press NETWORK TEST button (bottom)
- Choose START TEST if you need to re-run the Network Test
- Select CLOSE to end the NETWORK TEST
Note: If you have a wired connection, the Ethernet cable will show as plugged. If you are using a WiFi connection, then all results should be positive (except the Ethernet cable shows as Unplugged)
4. Start Discovery of System
Now that the CCA is connected to the network, the next step is to initiate the discovery of the system.
From the Configure Communications page:
- Select NEXT (bottom) to proceed to the Discovery page
- Press START to initiate Discovery
- Discovery Started notification appears
- Select OKAY to exit
At this point, the Discovery will continue to run in the background. You may disconnect from the CCA (or walk away), and reconnect your device at a later time, to check on the Discovery progress.
Note: If you connected to the CCA via Wifi, you can connect to the local Wifi now.
When complete, Configure Communication will show Checkmark√ on the My System screen:
IMPORTANT INFORMATION REGARDING DISCOVERY
The Discovery process is defined as: The download and delivery of packaged data (ie., serial numbers, system layout, etc.) along with the Rapid Shut Down command (RSD), to the CCA. This process usually takes approximately 15 minutes for a residential system, but can take longer if the system is larger in size (ie., commercial system), or the Internet signal has been compromised.
Tigo Unit (MLPE) Verification Process:
Once the Discovery process is complete, the next step is verification of each Tigo unit (by serial number); this is automatically initiated by the CCA. It requires a minimum of one hour for units to start showing data on the System Owner's Layout page, and may take up to an additional 24-48 hours for larger systems.
For more local network basics, read our article on Network 101.
This completes the Configure Communication step of the commissioning process.
Next Steps
To add an installer, homeowner, or additional users to view the system: