Systems to be monitored, that is production data collected, are created and viewed on the Tigo Monitoring Portal web-site using a computer, smartphone or tablet with internet access. This article describes the usage of the SMART Mobile App application.
It can be helpful to do some, or all, of the system creation steps using a PC before going on-site. Reference the article "Pre-Commissioning: Create a Tigo System on the App or Website" for details.
The Tigo SMART Mobile App is useful to create, edit and view a Tigo system when a personal computer is not available or convienent. It is most practical for systems of 50 or fewer PV modules, such as typical residential sites. For systems using 50 modules or more, we recommend doing system creation using the Tigo SMART Website on a personal computer (PC). This allows you to take advantage of the larger monitor screen size to enable easier placement of many module symbols, and enter their serial numbers. Login at https://www.tigoenergy.com
The Tigo SMART Mobile App provides the ability to:
- Create a system which includes entering equipment types, quanties and serial numbers
- Place equipment symbols in two dimensions to represent a roof top module layout, provides for easy-to-use viewing of production data.
- To change Serial numbers when equipment is replaced.
- Your phone/tablet device must have either mobile data service, or Wi-Fi Internet access, to enable system selection, creation and monitoring.
The Cloud Connect Advanced (CCA) unit requires Internet connectivity to:
- Monitor production data on the Tigo Monitoring Portal.
- Initially, to download Tigo equipment serial numbers.
- Serial numbers are required to be downloaded to the CCA when rapid-shutdown operation is desired. Internet service to the CCA is not required during operation.
If a site does not have internet service, the CCA can be pre-configured (that is, serial numbers downloaded) at any location with Internet service, except a Captured Wi-Fi Access Point, before installation at the site of operation. In this case, create the system before the CCA is connected to the Internet and then allow at least 20 minutes, for the system configuration data to be downloaded.
Either the CCA Wi-Fi or Ethernet connection can be used for downloading. In order to ensure the latest CCA software is installed, contact customer support team while CCA has Internet service.
If the site does not have Internet service, a smart-phone's hot-spot or a cellular phone service mobile Wi-Fi hot-spot can be use to provide Wi-Fi service to the Cloud Connect for Internet access to the Tigo data servers long enough to download the system configuration.
When using site Wi-Fi to provide Internet service to the CCA the Tigo SMART Mobile App must be used while on-site in-order to select the site specific Wi-Fi Access Point because selection of a Wi-Fi Access Point requires reception of its signal, including its SSID (name), by the CCA.
Using the Tigo SMART phone application.
This article is composed of the following sections. You can jump to a specific section by clicking on any of the following quick links.
- Setup and Monitor
- Site Info
- Site Owner Info
- Select Equipment models: Inverter, Cloud Connect and MLPE optimizers
- Configure or Edit the Module Layout
- Configure Internet Communication
- Set the Planned Turn On Date
- Download the PowerPoint Version of this Article
This article walks you through the creation and editing of a system with the Tigo SMART Mobile App. For a video run-through, watch this video!
- To create a new site, press + at the top right of the screen. It is to the right of the All Systems page title, as indicated by the green arrow outlined in red in the screen image below:
Note: To service or monitor a system that has already been configured, click on the relevant system.
- Fill in a name, address information, select a Time Zone, then tap 'Create System':
- Bottom portion of the New System page showing the Timezone setting field:
- Verify that ‘Site Info’ is now checked with a green arrow:
- Tapping Site Info text to revisit the ‘Site Info’ page will now show the assigned system identification number, a ‘System ID’. It is the 5 digit number shown for system selection purposes:
Note: The ‘system ID’ identifies the installation distinctly and always useful to know for support requests. It allows multiple systems to have the same System Name.
Note: At this point, the new system is now shown as Pending on the All Systems page:
- Tap the text 'Site Owner Info.' to configure system owner access to the monitor the system.
- Enter the email address and name of the site owner.
- ‘Site Owner Info’ is not mandatory to setup up the new system and can be entered and edited at any time.
- Tapping Save Owner Info button will send an invitation email to the site owner to setup their Tigo Monitoring Portal account in order to be able to view the electrical energy produced by their commissioned system.
- After leaving ‘Site Owner Info’, verify it is checked.
- Tap on ‘Select Equipment.’
- Tap on the + symbol at the top right of the Equipment page to begin adding equipment used at this site.
- Tap on the text Cloud Connect Advanced - (CCA).
- Enter a unique name for every CCA or leave the default name 'CCA x' where 'x' beings with the number 1. A CCA's physical location as a name can help site owners locate it years later, such as 'Garage Cloud Connect'.
- Enter the number of gateways that are connected to the CCA. This must be accurate as all gateways must be detected for Discovery to work.
- Enter the CCA serial number(s) manually or scan the bar code by taping the word 'scan':
- If not previously done, Allow the Tigo app to access the camera.
- Then position the phones camera to focus on the barcode sticker, so the sticker fills the screen horizontally in the middle vertically:
- Tape Done and repeat procedure for every CCA that is in the system.
- When ‘Cloud Connect Advanced’ serial number collection is completed, select ‘Inverter and PV Modules.’
- Name the inverter (better), or leave the default name of 'Inv 1'. Again a location can be useful: 'Garage Inverter 1'.
- Choose the inverter model, or create one if needed
- Set the number of MPPTs used, and the CCA used to managed the connected PV modules.
- Select the manufacturer and model of the PV modules.
Note: If you need to add an inverter or module that’s not in the list click the “+” sign at the top right corner. This device will not be available for use on other systems, it is private to this system only.
- Assign the number of strings, modules for each string, and which MPPT they are connected to.
- Toggle the uneven strings switch to ON, when the number of panels in the strings connected to a particular MPPT are not the same.
- Select Done in the upper right hand corner of the screen.
Note: You can change the inverter and module types, numbers and MPPT assignments at by tapping on Edit button at the bottom of the second screen.
- Verify that ‘Select Equipment’ is now checked.
- Tap on the text ‘Configure Layout’.
Note: You can change the MLPE Optimizer serial numbers by using this page at again in the Future. Tap on Register button to initiate editing, than TAP on MLPE/module icon.
- Place a CCA icon onto the Layout page by tapping anywhere you want it to appear on the layout plan. Note, the CCA icon is not displayed in the System View.
- Note: Press and hold on a Icon to drag it to a different position on the screen.
- After all Cloud Connects are place you will see equal values for the Placed status such as shown here, 1/1 Placed:
- Next, Inverter icons are placed:
- After all Inverter Icons are placed:
- Finally, PV module icons are placed on the Layout grid.
- one by one with accuracy in position according to their relative physical placement on site.
- Module with label A1 is placed first, then A2, etc until all string A icons are placed.
- Then String B modules are placed.
- Repeat until all modules from all strings are placed.
Note: It is essential, and highly recommended, to place the modules position on the Layout page with accuracy as to their relative physical positions to each other. That is exactly (with correct serial numbers), as they are physically located on racking and roof surfaces.
- An accurate "physical site map": enables understanding of shading effects on production and energy recovery, and assists future maintenance activities requiring accurate physical location information, now and in the future.
Note: After all MLPE PV module icons have been placed, the MLPE units need to be registered that is, their individual serial numbers must be entered.
- You must enter serial numbers, for all MLPE units installed onto PV modules.
- After all module Icons are placed, you tap Register to begin entering serial numbers:
- Tap on any gray module icon in the layout to enable typing or scanning (with camera or barcode scanner) its serial number on the sticker with a barcode.
- There are peel-off barcode stickers on each MLPE unit that should be collected during physical installation to ensure accurate position information.
- After tapping on a module icon, it turns green to indicate that it's serial number needs entering:
- Enter the module’s serial number manually by typing it, or scan it with phones camera by tapping on Scan.
- This is what a serial number/barcode sticker looks like, the peel-off sticker is the smaller white one to the right of the permanent Model and serial number sticker with the red background used for TS4-S (safety) models.
Note: You can change the modules serial numbers by using this page at any time. Tap on Register button to initiate editing.
- After entering serial numbers for all MLPE units, you will see this message:
- Then ‘Configure Layout’ will have a green check mark, it indicates all equipment icons are placed on the Layout page for display in System View.
- Tap on text 'Configure Communication’ to go to the Connect to CCA page to setup Internet access for the CCA.
Configure Cloud Connect Internet Communications
- Tap on 'Configure Communication’ text on the Edit Systems page, to use the Connect to CCA page to setup Internet access for the CCA.
Connecting to Cloud Connect with Smartphone Application
You can use either Wi-Fi or Bluetooth to connect a smartphone to the CCA. Using this connection enables entering a Wi-Fi password to an access point with Internet connectivity. The CCA Wi-Fi name (SSID) and Bluetooth device name are not broadcast after 2 hours. Power cycling the CCA will enable broadcast of the name for 2 additional hours.
NOTE: Regarding Tigo Energy application request for LOCATION INFORMATION ACCESS:
In some circumstances, the application must be allowed location information access in order for the Bluetooth or Wi-Fi connection from the phone to the Cloud Connect to work. This is a requirement for both iOS13 and Android devices. If you have previously denied location information access by Tigo SMART App, you will see no Wi-Fi access points/information on the “Connect to CCA” page.
Wi-Fi and Bluetooth 2 hour time limit: Another reason you may not find the Cloud Connect Wi-Fi or Bluetooth device, is if the Cloud Connect has been powered on for more than 2 hours. Please power cycle to make the Cloud Connect broadcast the Wi-FI SSID and the Bluetooth device names, again.
Location Information Access enablement, solution Steps:
- How-To Allow Permission Request
a. You may see a pop-up requesting location permission when you start the app. If so, tap continue.
b. When asked to allow Tigo SMART to access device’s location, tap allow.
c. If you have no more issues, disregard the rest of these steps. Otherwise, try solution 2.
- Use the SMART App left-side menu, swipe in from offscreen left-hand side of App window, then tap on the Map.
a. If a request for Location access pops up, enable it.
- This should address the issue, disregard the rest of the steps.
b. If nothing pops up, try solution 3.
- This should address the issue, disregard the rest of the steps.
- Change permissions in your device’s settings
a. Close the Tigo SMART app
b. Go to your Settings
c. Scroll down to apps
d. Tap on Tigo SMART
e. Select Location/Permissions
f. Select "While Using the App"/Enable Location
- Reboot your mobile device.
If you still experience issues after trying these solutions feel free to contact our support team. Our contact information can be found here; https://www.tigoenergy.com/contacts/.
Connect application to CCA via CCA Bluetooth:
- Tap Bluetooth button.
- Tap the serial number of the CCA you wish to connect with.
Note: Please only use the Tigo Smart App to access Tigo CCA devices, never use the phone’s Bluetooth pairing screen.
Connect application to CCA via CCA Wi-Fi:
- Tap the Wi-fi button.
- Tap the CCA’s Wi-Fi connection in the phone’s settings.
Note: Using the Wi-Fi connection disconnects the smartphone from any previously connected Wi-Fi access point.
Note: Connecting the phone to the CCA via Wi-Fi mandates leaving the app and coming back to it once done. You do not have to close the app while doing that.
After your Smartphone is connected to the CCA (either Bluetooth or Wi-fi), Tap ‘Next’.
Configure CCA Internet settings:
Note: You can use either an Ethernet cable or local Wi-Fi connection to connect the CCA to the Internet.
- To connect with Ethernet cable, plug the cable into the Ethernet port on the CCA. Then tap Ethernet.
- To connect the CCA via Wi-Fi, tap Wi-Fi then choose the local Wi-Fi connection from the list and enter the password in the dialog that displays.
- Select ‘Run Test’.
NOTE: The ‘Run Test’ feature checks the Internet connection of the CCA.
- If there is no Ethernet cable connected, the orange exclamation point in a circle is expected. Otherwise, these are good/normal results as indicated by the white check mark in a green circle,
- Scroll the screen and tap Done.
Tap ‘Next’ in the ‘CCA Network Settings’ page (above) to go to ‘Discovery’.
Note: Before starting Discovery, make sure that your equipment and layout is completely setup, all serial numbers are correct, everything is electrically properly installed and CCA’s and modules are connected to power supplies and running.
If Discovery can not find all MLPE/optimizer devices immediately, it will continue to attempt communication with them in the future. Please allow at least a few hours after the next sunrise before requesting support.
Discovery time: for a a residential system with proper TAP placement normally completes in a few minutes. However, due to the processing of MLPE data for display on the web site, the icons for modules can remain gray at least 15 to 30 minutes after they are discovered. Please allow 45 minutes or longer before requesting support.
- Select ‘Start’.
- Select 'Dismiss' to acknowledge that you may quit the application at this time, the CCA continues with the Discovery process, independent of the application.
- You may disconnect from the CCA, and reconnect at a later time to check Discovery progress.
- However it may be desirable to keep the app. connected to the CCA until the CCA reports that the number of Gateways Found equals the number of Gateways/TAPs installed on the system, and that the number of Modules Found equals the number of modules installed for the system. This normally takes only a couple of minutes for residential systems.
- Discovery will run in the background. Select ‘Exit’ when it completes.
- In case the connection between the smartphone and the CCA is by the CCA's Wi-Fi, reconnect the smartphone to the Wi-Fi with Internet access in order that the application can communicate with the Tigo data center servers.
- Verify that ‘Configure Communication’ is checked which indicates the CCA has Internet access to communicate with the Tigo servers.
- Select ‘Planned Turn On’.
- If the connection between the smartphone and the CCA is Wi-Fi, reconnect the smartphone to the CCA's Wi-Fi, or use the CCA Bluetooth for access.
- Select ‘Set Planned Turn On Date’ and choose a day.
- After Setting a date, a green check-mark appears:
Note: Setting a Planned Turn On Date In the future will show the system as Ready before that date. Once the date is reached, the system status will show as Active. This is useful to allow time for testing and the passing of inspections prior to normal production operations.
Monitoring Inverters and Meters.
Tigo SMART website can display values measured by Inverters and Meters if they are connected to the CCA. Please use "Set up Inverters, Meters & Sensors" article for detailed information on setting up optional devices. This needs to be done with the TigoSMART mobile app.
Click below to download the App Manual 3.1