Monitoring Features & Pricing

Tigo offers a Freemium version of its software services. The feature matrix at the bottom describes what features are free and which are premium or paid-for. There are no requirements for “free” level of monitoring other than the purchase of the Tigo hardware (Smart Modules or retrofit) and a connection to the Internet. 

 

 

Definitions

Reports: Automated emails or SMS messages showing system production (daily
and/or monthly).

“Free” Data Granularity: The free version includes 1-minute data granularity for an
entire month, then drops to month-level granularity for an entire year, and then
drops to year-level granularity for dates outside of that range. As an example, if it is August 9th, 2017, then it is possible to see back to July 1st with minute-level granularity, back to January 1st, 2016 with month-level granularity, and back to the rest of the system's history as a set of annual totals.

Premium Data Granularity: Shows 1-minute data granularity for the full history of
the system.

Safety Alerts: Automated alerts (email or SMS) that include all safety-related
notifications, ie. PV-safe activation, system shutdown, over-voltage.

Performance Alerts: Automated alerts (email or SMS) e.g. low string or module production.

 

Dashboard: This is the fleet management tool that is usually the first page you
see when you log in to the software. This includes the Google Maps integration,
the fleet-level statistics, environmental impact analysis etc.

Device Integration: Support for 3rd party hardware like AC meters, inverters etc.

Performance Analytics: Compare module-to-module, string-to-string or inverter-to-inverter in bar chart or line graphs.

Trending Data Charts: Observe system performance over time, from the module
level to the entire system level.

Ability to download: Export data directly to a .csv document.

API: Access to our API to pull data directly into third party software.

Below is a comparison of the Safety Alerts (which come with the Free version) and Performance Alerts + Daily Production Report (which require Premium to unlock)

Pricing

Free: The free version is free, it only requires an Internet connection for the Tigo

Management Unit or Cloud Connect.

Premium: The cost for Premium monitoring is:

≤35 modules = $20/year

≥36 modules = $0.56/module/year

Discounts for long term subscriptions of 5 year, 10 year, and 20 year (5%, 10%, 15% respectively).

Premium monitoring can be previewed for a free one-month trial.

 

How to Buy?

Customers buy the upgrades online in the "Billing" app. Simply click the “apps” icon and then click on "Billing":

 

 

 

You will be directed to the "Premium" page.  Under "Premium Status", select "ALL", then "Renew".

 

 

This takes you to the "Tigo Premium" page.  Click on "Upgrade to Premium".

 

 

This takes you to the "Premium Access" page.  Select the package then enter your address and payment method.  Complete your payment and premium features will be enabled for this site.