Monitoring - Features & Pricing

Tigo offers a Free and a Premium level service package for the Tigo Energy Intelligence (EI) Monitoring Solution. This article provides the features, alerts, and pricing for both packages.

Features

The chart below lists features that are available within the Free and Premium (subscription) packages. The Free service package is included with your purchase of a Tigo Monitoring system, and  both Free and Premium require a CCA (Cloud Connect Advanced), with connection to the Internet.

Alerts

The Alert and Report Notifications are listed below. The starred () items are only available with Premium subscription.

Device Integration

Direct monitoring of connected MODBUS devices (like: meters, inverters, etc) can be setup to display within the System View and is included with the Free service package. However, 3^rd party monitoring (via the Tigo API) requires an upgrade to the Premium (subscription) package.

Pricing

Free Service Package: No charge for basic account. Requires an Internet connection for the Tigo Management Unit or Cloud Connect.

Premium Service Package: Premium monitoring can be previewed for a free one-month trial.

The cost for Premium monitoring is:

Systems with less than 35 modules = $20 per-year

System with more than 36 modules = $0.56 per-module/per-year

Automatic monitoring discounts apply to long-term Premium subscriptions of 5+ years (5%), 10+ years (10%), and 20+ years (15%).

How to Purchase Premium

You can purchase your Premium subscription easily within your Tigo Energy Intelligence (EI) account:

1. Log in to your Tigo Account
2. Select the desired system which you want to apply the Premium subscription, to
3. Go to: Settings > Premium (on left side of page)
4. Choose 'Start 1 Month Premium Free' or 'Upgrade to Premium' (bottom of page)

If you click 'Upgrade to Premium', you will be prompted with the subscription packages and prices.

Pricing varies depending on the size of the system. See above section "Pricing" for more information. 

Glossary of Terms

API Access: Allows developers to pull data directly from the Tigo Cloud, into third party software.

Dashboard: The first page you see when you log in to the software. This acts as a fleet management tool, and it includes Google Maps integration, fleet-level statistics, environmental impact analysis, etc.

Data Granularity - Free: View 15 minute-level (historic) data granularity for two weeks, daily-level data for two months, month-level granularity for two years, and free year-level granularity for the full history of the system.

Data Granularity - Premium: View or download 1-minute data granularity for the full history of the system.

Downloadable Data: (Premium) Export data directly to a .csv document.

Performance Alerts: (Premium only) Automated alerts (email or SMS) for topics like: Low String Production, Module production, etc.

Performance Analytics: Compare module-to-module, string-to-string or inverter-to-inverter in bar chart or line graphs.

Reports: Automated emails or SMS messages showing system production.

Safety Alerts: (Free and Premium) Automated alerts (email or SMS) that include all safety-related
notifications, ie. PV-safe activation, system shutdown, over-voltage.

Trending Data Charts: Observe system performance over time, from the module level to the entire system level.