Analyze Site Performance – Tigo Help Center

Tour of the Tigo Energy Intelligence (EI) Monitoring Portal

A new System Owner will find a myriad of powerful tools available in their Energy Intelligence (EI) Monitoring Portal (online) and EI App. Tigo's Energy Intelligence (EI) software shows module-le... See more

Monitoring - Features & Pricing

Tigo offers Free and a Premium system service packages. These options are available to any users (System Owners or Installers) within the Tigo Energy Intelligence (EI) Monitoring Portal or EI App. ... See more

Not receiving Alerts or Reports via Email or SMS

Symptoms: You are experiencing the following with your Tigo system in the EI (Energy Intelligence) Monitoring portal/app: No longer receiving daily/monthly email reports Haven't received the month... See more

Check the Tigo EI (Energy Intelligence) Status and Maintenance Schedule

Questions: Is the Tigo EI portal and/or servers down? What is the Tigo EI Maintenance schedule? Symptoms: The Tigo EI website reports, 'This site can't be reached.' The Tigo EI app reports 'Data... See more

Tigo Energy Intelligence (EI) Fleet Manager FAQ

Tigo Energy Intelligence (EI) Fleet Manager is a new fleet management experience within the Tigo Energy Intelligence (EI) Platform. The new capabilities are designed to optimize the installer exper... See more

How to View and Download Advanced Charts (with Premium)

If you are a Premium Subscriber, you have access to the Advanced Charts page. Here is how to access and understand the data that is offered within the upgraded service package. Note: Basic or Free... See more

How fast does data update in the EI portal and does Premium speed up this process?

How fast does data update to the EI Portal? Data that is collected by the Data Logger (CCA), transmits to the Tigo Portal in 10 minute batches. This process allows Tigo to send an ample sum of da... See more

How can I purchase premium monitoring for my system?

To upgrade from Basic to Premium monitoring, please see our article on Monitoring Features & Pricing. Valid payment options are credit card or PayPal, and there are discounts for purchasing multipl... See more