How fast does data update to the EI Portal?
Data that is collected by the Data Logger (CCA), transmits to the Tigo Portal in 10 minute batches. This process allows Tigo to send an ample sum of data to the cloud without sacrificing overall bandwidth for other network communications.
Once the Tigo Cloud has received this data, an additional 10 minute cycle is required, to translate the data into a readable or viewable format. For this reason, the System View page will always show a time-stamp that is between 10 - 20 minutes behind the current time.
Does Premium speed up this process?
The Premium monitoring subscription provides the System Owner (and/or Installer) the access to 1-minute granularity for the full history of the system. However, this service does not increase the frequency of batching updates. At this time, the frequency of batching cannot be changed.