Configuring Static IP

If you need to set a static IP on your CCA, you can follow these steps to do so.

Note that this is only possible on an Ethernet connection. This will not work with a CCA on a WiFi connection.

Open up your Tigo SMART App and log in, if you are not logged in already. Find the system you need to configure. 

Tap on "Settings," then on "Cloud Connect Settings."

Connect to the CCA. The simplest way is to connect via Bluetooth, but if you have issues with this, you can connect to the CCA WiFi network. (Note, if you do not see the Bluetooth or WiFi network, please reset the CCA and wait a few minutes for it to reboot. You can then try again.)

Once connected to the CCA, press "Next." Tap on "Network."

Once in the network configuration you want tap on "Ethernet" then on "Manual."

You will see all the fields that need to be configured. This information is specific to your network. Enter the appropriate information in each field. Once the information is entered, tap on "Join." The CCA will then use that information and connect to the network.

If you have issues connecting to your network, please verify that the IP, Subnet, Gateway, DNS1, and DNS2 are correct. Also verify that the network you are connecting to is operational.