Introduction to Tigo Accounts
Whether you are an owner of a Tigo monitoring system (TS4 or EI Residential), or an Installer of systems, you will be required to open/verify a user account. This newly acquired account has the potential for the user to gain access to a desired System via the Tigo Monitoring Portal (online) or the Tigo EI App.
Note: Tigo TS4-F (Fire Safety) systems do not have monitoring or data capability, so the Tigo Monitoring Portal is not necessary.
Each user account has different tools based on their access level. Click on any account type (below) to learn more about what kind of access that level offers (in tools and capabilities):
Account provided for Homeowners, renters, family members, or friends.
|Installer||Account created by Installer or Solar Services company.
Access to systems that have been created for clients, including tools for system modification, and adding other accounts, online.
|Fleet Installer||Account created by a lead representative of a Solar Services company.
Access and views for systems that your team has created, including new tools for prioritizing access to other installers, based on activity or role.
Access to Tigo Systems
Access to Tigo Systems within a user account works like this:
The system (online) is created and maintained by the Installer. Once they have installed your physical system and the commissioning process has been completed, access can be granted (by the installer), to any verified Tigo account (System Owner or Installer).
With this method, Tigo can assure each customer that the chosen accounts have been granted secure access to the system, and this list of users can be changed at any time (by the Installer).
- There is no maximum limit on how many systems can be viewed by an account.
- There is no maximum on how many Accounts can view a single system.