Gary Hethcoat
Tigo Employee
Community Moderator
I've been a Sales Engineer at Tigo since July of 2017.
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Activity overview
Latest activity by Gary Hethcoat-
Gary Hethcoat commented,
Hi Matthew, Tigo is a buck-only architecture. Our optimizers will buck (lower voltage and boost current) on underperforming PV modules. This is the same action for any kind of mismatch in the str...
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Gary Hethcoat commented,
Hi Miroslav, after working with you, I'm glad it turned out the the CCA just needed to be reset and that there was no problem.
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Gary Hethcoat commented,
Hi Miroslav, There is a pairing process that happens during commissioning with our monitoring products (TS4-M/S/O), we call this "discovery". The CCA looks for TS4s matching the serial numbers (ba...
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Gary Hethcoat commented,
There are two levels of compatibility, "compatible" and "UL certified". For inverters, you can look in our Downloads area under Certifications and Compliance. This is by inverter manufacturer. T...
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Gary Hethcoat created a post,
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Gary Hethcoat created a post,
How long do my PV module cables need to be in order to use the dual TS4-A-2F?
There is no one answer to this question. It depends on the module orientation (portrait or landscape), the location of the TS4, the desired cable management, etc. The standard TS4-A-2F product wa...
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Gary Hethcoat commented,
Hi Nils, I've created a support ticket for you. You should hear from our support team soon.
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Gary Hethcoat commented,
Hi Jesse, I'm going to create a support ticket for this one. We will follow up.
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Gary Hethcoat created a post,
What does it mean when I have a gray panel?
Customers often ask this question. See below. A gray panel means that the system is not getting data for that TS4. There can be many causes for this. The most common cause is poor communication...
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Gary Hethcoat commented,
One other thing -- events lasting less than 10-15 minutes may not trigger an alert. This is something to keep in mind, particularly if you want to test the system. It is best to perform rapid shu...