Gary Hethcoat Tigo Employee Community Moderator

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Updated MODBUS supported devices list?

Hi Jesse, The best way to do this is with the Tigo Energy Intelligence mobile app.  We have a whole section of our Help Center devoted to How to Monitor non-Tigo Equipment including Inverters, Mete...

• View comment
• Gary Hethcoat
• June 15, 2022 18:21
• 0 votes

1. Community
2. TS4 Flex MLPE – Q&A
3. ts4-A-2f

Hi Luis, yes 1.8V sounds much better!  Yes, you can check the string Voc at the MPPT Disconnect RS terminals with the string disconnected from the charge controller.  You need DC loop continuity be...

• View comment
• Gary Hethcoat
• April 22, 2022 15:50
• 0 votes

1. Community
2. TS4 Flex MLPE – Q&A
3. ts4-A-2f

Hi Luis. Are you measuring the string voltage with the strings connected to the charge controller? Are you using the Schneider MPPT Disconnect RS? With a string of five PV modules, and three TS4s (...

• View comment
• Gary Hethcoat
• April 21, 2022 22:12
• 0 votes

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Can you please send email to "se@tigoenergy.com" with details of your equipment?  Also if you can tell us your country, that would help us help you. Gary

• View comment
• Gary Hethcoat
• March 28, 2022 22:21
• 0 votes

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Do you mean RSS Transmitter?   Which TS4 are you using?  See below.  This is from our "Solutions > TS4 Flex MLPE" web page.  SMA does build in an RSS Transmitter to all of their "-41" inve...

• View comment
• Gary Hethcoat
• March 28, 2022 21:47
• 0 votes

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Are you using the SMA Rooftop Communications Kit?  That is a plug-in board that goes inside the SMA inverter and takes the place of our Cloud Connect Advanced (CCA).  SMA discontinued that...

• View comment
• Gary Hethcoat
• March 28, 2022 21:23
• 0 votes

1. Community
2. TS4 Flex MLPE – Q&A
3. Sol-Ark 12K with the TS4-A-O + TAP

Hi Stephen, Rapid shutdown for the Tigo monitored products (TS4-A-O, TS4-A-S) is initiated by shutting off power to the Cloud Connect Advanced (CCA).  It's up to you how to do the wiring.  I unders...

• View comment
• Gary Hethcoat
• March 28, 2022 16:21
• Edited
• 1 vote

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. TAP communication protocol

Hi Juergen and Alan.  The communication protocol between the TAP and CCA is proprietary.  The first response from Curtis says it all. Gary Hethcoat, Sales Engineer, Tigo Energy

• View comment
• Gary Hethcoat
• March 28, 2022 14:48
• 0 votes

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Green, Black,Grey

Hi Sandeep, On the "System View", green panels mean they are producing power, brighter green = more power, darker green = less power.  Black panels mean no power production.  We are getting data fo...

• View comment
• Gary Hethcoat
• March 23, 2022 15:48
• Edited
• 1 vote

1. Community
2. Solar Stories
3. Gate Way Cable Connector

Hi Gerard, The TAP and Gateway cable normally doesn't have connectors, it is stripped and inserted into a terminal block.  For details, see the "Installation Manual - TS4, CCA, TAP" in the "Technic...

• View comment
• Gary Hethcoat
• February 14, 2022 21:51
• 0 votes