1 |
The number of Gateways communicating with the data logger does not match the amount specified on the Equipment page. |
Checks: |
- Verify that the number of Gateways installed matches the amount entered on the Equipment page. If necessary, correct the number of Gateways installed.
- If you configured your system using its web page, you can view the number of gateways configured using the Equipment page.
- If you configured the system via the Tigo SMART App, click 'back' until you see a page asking how many modules and gateways there are.
- Check Gateway wiring and termination if the numbers match but the error persists.
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2 |
Problem communicating with Gateway |
Checks |
- Check Gateway wiring and termination
- The terminating resistor should be installed on the last Gateway in the chain
- Older Gateways need to have the jumper set inside (last Gateway only)
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3 |
Problem communicating with Gateway |
Checks |
- Check Gateway wiring and termination
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4 |
Problem communicating with Gateway |
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- Check Gateway wiring and termination
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5 |
No available wireless channel for Gateway |
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6 |
Problem communicating with Gateway |
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- Check Gateway wiring and termination
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7 |
Problem communicating with Gateway |
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- Check Gateway wiring and termination resistor installed only on the last gateway.
- Use proper cable: either Rs-485 or Ethernet. It must be a twisted pair with at least two pairs.
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8 |
Problem communicating with Gateway |
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9 |
Problem communicating with Gateway |
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10 |
Problem communicating with Gateway |
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11 |
Discovery incomplete - lost communication between Gateway and smart modules |
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- Check proximity to modules, 50 feet radius recommended, 110 feet maximum for MESH
- Check the RSSI map via laptop or smartphone to verify that all units have RSSI of at least 80 (RSSI = Radio Signal Strength Indicator). If you see a dark blue and grey area on your RSSI map, it's a good indication that you should improve the Gateway position or add additional Gateways.
- Check Gateway wiring and termination.
- Ensure that all smart modules are powered on, and allow enough time for Discovery to complete before sunset
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12 |
Problem communicating with Gateway |
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13 |
Discovery incomplete - lost communication between Gateway and smart modules |
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- Same as #7
- Ensure that all smart modules are powered on, and allow enough time for Discovery to complete before sunset
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14 |
No available wireless channel for Gateway |
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- Call Tigo technical support for advanced troubleshooting. Click here for contact information
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15 |
No available wireless channel for Gateway |
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- Call Tigo technical support for advanced troubleshooting. Click here for contact information
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16 |
Problem communicating with Gateway |
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- Check Gateway wiring and termination
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17 |
Discovery finished but found no modules |
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- Check proximity to modules and run Discovery during daylight hours by starting early after sunrise.
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18 |
Minor Discovery error |
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- Restart Discovery from Tigo SMART App or Cloud Connect
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19 |
Minor Discovery error |
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- Restart Discovery from Tigo SMART App or Cloud Connect
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20 |
Problem communicating with Gateway |
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21 |
Problem communicating with Gateway |
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22 |
Problem communicating with Gateway |
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23 |
Configuration file missing or incomplete |
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- Verify that optimizer serial numbers were entered on the System Layout page
- Go to 'My Installations' and under 'Pending Systems' find your site and press 'Configure'. Go to 'System Mapping' and make sure you have all the barcodes entered correctly; no typos or empty spaces. Also notice that MAC IDs must be exactly 16 characters long for Long Format, and contain only the digits 0-9 and uppercase letters A-F. Once done hit 'Save' and restart discovery on the CC using the Tigo SMART App or the LCD menu options: 2. control > 1. discovery.
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24 |
Lost communication with Gateway |
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- Same as #7
- Restart Discovery
- If the error happens 2 or more times, submit a ticket Click here for support information
- Restart discovery on the CC using the Tigo SMART App or the LCD menu options: 2. control then 1. discovery
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25 |
Lost communication with Gateway |
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- Same as #7
- If the error occurs 3 or more times: Click here for support information
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26 |
Lost communication with Gateway |
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- Same as #7
- Restart Discovery and call Tigo technical support for advanced troubleshooting if the error persists. Click here for support information
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27 |
Problem communicating with Gateway |
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28 |
Optimizer bar code(s) entered incorrectly resulting in Invalid Serial Number |
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- Verify system configuration by using Layout Page to compare with barcode stickers pulled at installation
- Long Format Serial numbers/MAC addresses must be exactly 16 digits and contain only the digits 0-9 and uppercase letters A-F, and there is no software error checking upon entry.
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29 |
Optimizer bar code(s) entered incorrectly |
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30 |
Duplicate optimizer panel label(s), same serial was entered twice. |
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31 |
Duplicate optimizer panel label(s) |
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