What are the troubleshooting steps if Discovery fails?

If the Discovery process fails, verify the following:

  • System configuration is complete
  • MMU/Cloud Connect has an active Internet connection and has downloaded the system configuration files
  • Gateways are properly wired (check polarity at both ends and termination resistor). If using cat5 cable, see our wiring recommendations.
  • There is enough time for Discovery to finish before sunset

If Discovery still fails after verifying each of these, take note of the Discovery error code and contact Tigo Support at 844.805.8550 or 408.402.0802 ext.2 (outside USA) or email to open a ticket.

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