1 |
The number of Gateways that can communicate with the data logger does not match the amount specified on the Equipment page. |
|
- Verify that number of Gateways installed matches the amount entered on the Equipment page. If needed correct the number of Gateways installed.
- If you configured your system using it's web page, you can view the number of gateways configured by using the Equipment page.
- If you configured the system via the Tigo SMART App, click 'back' until you see a page asking how many modules and how many gateways.
- If the numbers match but the error persists, check Gateway wiring and termination.
|
2 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
- The terminating resistor should be installed on the last Gateway in the chain
- Older Gateways need to have the jumper set inside (last Gateway only)
|
3 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
4 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
5 |
No available wireless channel for Gateway |
|
- Call Tigo technical support for advanced troubleshooting. Click here for contact information.
|
6 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
7 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
8 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
9 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
10 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
11 |
Discovery incomplete - lost communication between Gateway and smart modules |
|
- Check proximity to modules
- Check RSSI map via laptop or your Smart Phone to verify all units have RSSI of at least 80 (RSSI = Radio Signal Strength Indicator). If you see dark blue + grey area on your RSSI map it's a good indication that you should improve the GW position, or add an additional GW
- Check Gateway wiring and termination
- Ensure that all smart modules are powered on, and allow enough time for Discovery to complete before sunset
|
12 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
13 |
Discovery incomplete - lost communication between Gateway and smart modules |
|
- Check Gateway wiring and termination
- Ensure that all smart modules are powered on, and allow enough time for Discovery to complete before sunset
|
14 |
No available wireless channel for Gateway |
|
- Call Tigo technical support for advanced troubleshooting. Click here for contact information
|
15 |
No available wireless channel for Gateway |
|
- Call Tigo technical support for advanced troubleshooting. Click here for contact information
|
16 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
17 |
Discovery finished but found no modules |
|
- Check proximity to modules and run Discovery during daylight hours
|
18 |
Minor Discovery error |
|
- Restart Discovery from Tigo SMART App or Cloud Connect
|
19 |
Minor Discovery error |
|
- Restart Discovery from Tigo SMART App or Cloud Connect
|
20 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
21 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
22 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
23 |
Configuration file missing or incomplete |
|
- Verify that optimizer serial numbers were entered correctly in the system configuration
- Go to 'My Installations' and under 'Pending Systems' find your site and press 'Configure'. Go to 'System Mapping' and make sure you have all the barcodes entered correctly; no typos or empty spaces. Also notice that MAC IDs must be exactly 16 characters long, and contain only the digits 0-9 and uppercase letters A-F. Once done hit 'Save' and restart discovery on the CC using the Tigo SMART App or the LCD menu options: 2. control > 1. discovery.
|
24 |
Lost communication with Gateway |
|
- Restart Discovery and call Tigo technical support for advanced troubleshooting if the error persists. Click here for support information
- Restart discovery on the CC using the Tigo SMART App or the LCD menu options: 2. control > 1. discovery
|
25 |
Lost communication with Gateway |
|
- Restart Discovery and call Tigo technical support for advanced troubleshooting if the error persists. Click here for support information
|
26 |
Lost communication with Gateway |
|
- Restart Discovery and call Tigo technical support for advanced troubleshooting if the error persists. Click here for support information
|
27 |
Problem communicating with Gateway |
|
- Check Gateway wiring and termination
|
28 |
Optimizer bar code(s) entered incorrectly |
|
- Verify system configuration by checking for errors in the bar code serial numbers.
- Serial numbers/MAC addresses must be exactly 16 digits and contain only the digits 0-9 and uppercase letters A-F
|
29 |
Optimizer bar code(s) entered incorrectly |
|
- Verify system configuration by checking for errors in the bar code serial numbers.
- Serial numbers/MAC addresses must be exactly 16 digits and contain only the digits 0-9 and uppercase letters A-F
|
30 |
Duplicate optimizer panel label(s) |
|
- Tigo panel labels are letters followed by numbers, such as A1, ZZ99, and so on
|
31 |
Duplicate optimizer panel label(s) |
|
- System configuration contains duplicate entries
|
Comments
0 comments
Please sign in to leave a comment.