Greg Smith
Community Moderator
Tigo Employee
I have been in the industry since 2008 when I started as SMA America's technical trainer. I bid SMA farewell in 2015 and hopped over to sonnen, Inc. to help them launch their energy storage system in the U.S. In May of 2021, I transitioned to Tigo as the Technical Training Director. I am a huge fan of renewable energy, BBQ, and gaming. I am a published author and wrote an Amazon best seller about grid-tied lithium-ion storage.
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Activity overview
Latest activity by Greg Smith-
Greg Smith commented,
Normally there won't be. But there are a few exceptions such as if the TS4-R-Os were of a version that didn't have access to the MESH communication protocol, instead of the normal Star configuratio...
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Greg Smith commented,
Official comment Hello Keshav Mohan. Here are the System View color codes for the EI Portal: Green: The module is producing power. Brighter green is more power, darker green is less. Black: The module is not produc...
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Greg Smith commented,
Hi Franco Lim! Here is a document that gets into a little detail about Tigo's proprietary reclaimed energy algorithm. Feature Summary (EMEA) Reclaimed Energy Verifying our reclaimed energy estimate...
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Greg Smith commented,
Official comment I would like to add a bit more to Hugo's response. Although you can use the TS4-Os on your 2-module system without the CCA/TAP communication, there are some warranty implications. This blind deploy...
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Greg Smith commented,
Witam Macieju,Przykro nam, że masz problem z komunikacją z Tigo CCA. Wygląda na to, że dla tego problemu utworzono zgłoszenie serwisowe. Skontaktuje się z Tobą ktoś z działu pomocy technicznej.Prob...
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Greg Smith commented,
Translation: No communication between CC and modules Please let me know what may be the reason for the lack of communication between CC and modules. Connections made according to descriptions and i...
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Greg Smith commented,
Official comment Hello Carrie, I am sorry your original installer is no longer in business. I know how frustrating that is. Unfortunately, we do not directly work with installers. They typically buy the Tigo produc...
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Greg Smith commented,
Hi Douglas, Yes, the ES75 is no longer in production so it may be hard to find. However, I did manage to find this datasheet. What are you looking for?
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Greg Smith commented,
Hello Jaap, I see that a ticket was made and that one of our service agents has already started the troubleshooting. From a cursory glance of your system, it appears that the optimizer's serial num...
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Greg Smith commented,
Official comment Hallo Peter,De Tigo-optimizer moet de CCA en de TAP gebruiken voor een goede communicatie. Helaas integreren de meeste fabrikanten standaard niet met andere producten, vooral niet met communicatie....