This is a must-read for all new customers!
Applicable Products:
TS4-A-O/S and TS4-X-O/S |
Cloud Connect Advanced (CCA)& Tigo Access Point (TAP) |
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Videos You Should Watch First
TS4 Installation Basics
- Tigo TS4 Installation Best Practices - Watch Video
- Tigo TS4-X and TS4-A (725W) feature and safety notice - Watch Video
- How to Install Tigo's TS4-A-O Optimizers - Watch Video
TAP and CCA Setup
- CCA and TAP Tigo Academy Course Promo - Watch Video
- 5 Mistakes to Avoid while Installing the CCA and TAP - Watch Video
- How to Connect the CCA and TAP Tutorial - Watch Video
Quick Setup and Design References
TS4 MLPE
- FAQ - Optimizers (TS4-O) - Read Article
- Design Considerations for Uneven Parallel Strings - Read Article
- Designing TS4 Systems for Different Tilts and Orientations - Read Article
- Mixing and Matching TS4s in the same string (Deployment) - Read Article
CCA (Cloud Connect Advanced)
- Description of Tigo CCA Kits - Read Article
- How to Change Network Settings on the CCA - Read Article
- Create and Edit a TS4 System Using EI App (Mobile) - Read Article
- Code requirements for running CCA to TAP cable - Read Article
TAP (Tigo Access Point)
- TAP Basics - What is a TAP? - Read Article
- TAP Placement and Layout Requirements - Read Article
- TAP Communication Cable Types and Installation - Read Article
- Determine Number of TAP and CCA Units - Read Article
Tigo Academy Courses
Level up your knowledge, reduce service calls, and commission systems the right way! The Tigo Academy has the course for your application- self-paced, condensed, and packed with knowledge. These courses are a must for system designers and installers. Follow the link to the Tigo Academy, register, and then enroll in your courses.
Jump to the Tigo Academy Page - Click Here
- TS4 Design and Installation (multiple languages)
- Rapid Shutdown using the TS4-F and RSS Transmitter
- CCA and TAP Design and Installation
Tigo Green Glove Service
The Green Glove Service program gives installers—whether residential newbies with Tigo products or commercial teams doing MLPE/rapid-shutdown systems—a dedicated support pathway before, during, and after an installation. It starts with a pre-install design review, continues with on-call support during the job, and ends with a post-installation performance and electrical review to ensure everything meets Tigo’s standards.
Ready to deliver a flawless install? Learn more and schedule your Green Glove Service visit at tigoenergy.com/green-glove-service
Contact our Customer Success Team (7 AM to 5 PM Pacific Time): Click Here