Configure Wi-Fi Internet access for Cloud Connect

How To change the Wi-Fi password of a Cloud Connect.

Internet access is required so that the Cloud Connect may upload data collected from the Tigo MLPEs, to the Cloud servers. This is how your account's System View receives it's updates. 

Network changes (like replacing a Wi-Fi router or a changing your ISP), may affect your network connected devices. For this reason, it's good to know the way to reconnect to a network. 

Configure WiFi - Manual Method

The WiFi network can be changed, from the control panel. 

The buttons on the Legacy Cloud Connect have a 1/2 second delay before they are 'recognized' as being pushed. This can be frustrating for those who are used to faster technology. Patience is key.

1. Press the MENU button
   Screen shows:
   
   
   
2. Press ENTER button to accept
   Press Down Arrow button until display shows 3. Network
   
   
   
   
3. Press ENTER  button to accept
4. Press Down Arrow  until display shows 3.3 Configure
   
   
   
5. Press ENTER  button to accept
6. Press Down Arrow until 3.3.2. Wireless is displayed
   
   
   
   
7. Press ENTER  button to accept (menu displays Are  you sure?  N=Menu Y=Enter)
   Press ENTER  button to Confirm that you want to configure the Wi-Fi  
   
   
   
   
8. The Cloud Connect now displays Scanning Wi-Fi networks... (this can take a minute or longer)
   
   
   
   When scan has completed, local Wi-Fi network names (SSIDs) will be displayed, one at a time.
   
   
9. Press the Up or Down  arrow(s) to find the correct network
   
   
   
   Note: Captured Access Points (ones which ask for you to agree to a terms of usage before connecting you to the Internet), are not supported.
   
   
10. Press ENTER button to confirm network and display the Wi-Fi router
    The display will now ask, do you Need a user name?
    
    
    
    Normally, residential networks do not have a user name.
    Press MENU button to choose No.
    
    
11. On Password screen, use both the Up or Down  arrow(s) to find the correct character
    Alphabet, numbers and punctuation characters are linear, so this may take a moment...
    
    
12. Press ENTER button to confirm, and advance to next character in Password
    
    
13. If Password is complete, Press-n-Hold the ENTER button until "Automatic IP?" text appears. 
    This is asking if the IP address will be determined automatically, or manually entered. Most residential networks are automatic IP. If so, choose Y (for yes) by pressing the ENTER button. 
    
    
    
    Note for Manual IP: If using a fixed IP address, confirm the correct value with your network administrator - otherwise you can cause network issues with other connected devices. 
    
    
14. After you press the ENTER button, "Save settings?" appears.
    Press the ENTER button again, to save your Network Settings.
    This will be remembered in case of power loss.
    
    
    
    
15. Then ** Activating ** Starting network displays.
    
    

Once the wireless connection with the Wi-Fi router/access point has been established, you will see Success. This confirms the password as valid for the network name (SSID), entered.  Additional text will be displayed as the new Internet access and signal is tested.

Note: If network access becomes unavailable, the Cloud Connect will continue to store and save production data from your system, until it runs out of available memory/storage space. If that occurs, the oldest data may be overwritten. This will result in Days, Months or Hours of missing data that will appear as a full system of Gray module icons (instead of the usual dynamic Module Colors). Overwritten or missing data of this type cannot be retrieved.

Configure WiFi - App Method

The new Tigo EI App can be used to change network settings on the Cloud Connect. The steps are the same as for our new Data Logger (the CCA - Cloud Connect Advanced). However, the older Cloud Connect does not offer Bluetooth connection capabilities, so you will choose WiFi.

First, visit our page on: How do I connect my phone to the Cloud Connect (CC)?

Once you have connected, the CC address will show in a purple banner(at the top). At this point, you may choose any of the options (on the screen), that you wish to proceed in.

1. Press CCA Configuration
2. Select Wi-Fi (top left) and Pull down to scan for networks
3. Select the desired Network

1. When prompted, enter password for Network and press CONNECT

Note:The process of connecting to the Network may take up to 5 minutes to complete. In order to receive confirmation, the phone/tablet must stay in the room for the duration of the connection.