Support

  • How to submit a replacement request (RMA)
    • This article describes the 2 Step Process on how to submit an RMA (return merchandise authorization). A formal return request for a Tigo product that is not functioning as expected.   Step 1: Cont... See more
  • Extended Warranty Instructions
    • Thank you for choosing to extend the limited warranty on your Tigo Inverter! Tigo branded inverters that are installed within the United States and local Territories (including Puerto Rico and Cana... See more
  • Last Minute Documentation Changes
    • EI Battery (EU only) With the BMS OFF, the first connection must be from the BMS B+ to the battery module B+ terminal. Multiple batteries connect in series.  Download the updated Quick Start Guide.... See more
  • View and Update Help Tickets
    • How do I manage my tickets with Tigo? 1. Login to the Tigo Help Center. 2. Select 'My Activities'. A summary of your tickets is displayed with the subject, ticket ID #, creation date, last activity... See more
  • Contact Support
    • For technical support-related inquiries, use one of the options below to get help. For sales information, pricing, and availability: Contact our Sales team.   📝 Fill Out Webform: Submit Help Tick... See more
  • Tigo Limited Warranty Documents
    • Tigo Energy's limited warranty documents can be found on the Tigo's Downloads Page - Warranties. These are new warranties as of October 15, 2021 for our EI and TS4 products. Note: Warranty document... See more