This article provides the steps on how to perform a TAP test on a Tigo System, to confirm the TAPs connections to the CCA.
The TAP (Tigo Access Point) is a wireless transceiver that sends and receives data within your array. It is hard-wired to the CCA and transmits this data via an RS-485 cable.
If the system loses communication with an array, it may be due to a wiring error. The Tigo EI App has the ability to run a test to confirm if it is still connected. In order to initiate a test, do the following:
1. First connect the Tigo EI App to your CCA. For information on this process, please review: How do I connect my phone to the CCA?
2. Once connected to your CCA, do the following to open the Settings:
- Choose CCA Configuration (menu will open)
- Select Settings from the menu options
3. Start the test as follows:
- Press TAP TEST (at bottom)
- Select START TAP TEST (at bottom)
- Allow test to complete to show the number of TAPs found
4. Select 'Click to view Details' to see the list of TAP serial numbers:
With the resulting list of serial numbers, you can easily identify which TAPs are not responding within a multi-TAP setup.
Review the wiring of the non-communicating TAPs, and perform a second TAP test, to confirm that the issue has been resolved.
Questions, regarding wiring? Please review: TAP Communication Cable Guide
Do you have an MMU or original Cloud Connect? For information on testing Tigo legacy equipment, please go to: Gateway Test (legacy)
If you require any additional assistance, please Contact Support.