Diagnose Issues

  • PV-Module Colors - What do they mean? plus icon minus icon
    • This article explains the variety of PV-Module (panel) colors in the EI app/portal and what data those colors represent.    Display Modes The EI Portal System View shows all of the PV-Modules in th... See more
  • Panel icons are always gray after replacing my TS4 optimizer plus icon minus icon
    • Symptoms: After replacing an MLPE unit (TS4, ES, 2ES, optimizer) on a panel, the panel icon is gray all the time. For example, it looks like A2 in the picture below:   Resolution: The serial numbe... See more
  • Crosstalk and How to Mitigate it plus icon minus icon
    • This article defines Crosstalk and provides design criteria to mitigate it when using Tigo's TS4-F (fire safety) products.   Contents: Introduction Which Tigo products are affected by Crosstalk? H... See more
  • What do the different alerts mean? plus icon minus icon
    • Alert              Description Action Monitoring and Maximizer system not accessible Cloud Connect (or MMU) is not reporting to Tigo Energy Data Center. Verify that the network is working pr... See more