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Gary Hethcoat Tigo Employee Community Moderator

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I've been a Sales Engineer at Tigo since July of 2017.

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Gary Hethcoat 的最新活动
  • Gary Hethcoat 进行了评论,

    Hi Jesse, The best way to do this is with the Tigo Energy Intelligence mobile app.  We have a whole section of our Help Center devoted to How to Monitor non-Tigo Equipment including Inverters, Mete...

  • Gary Hethcoat 进行了评论,

    Hi Luis, yes 1.8V sounds much better!  Yes, you can check the string Voc at the MPPT Disconnect RS terminals with the string disconnected from the charge controller.  You need DC loop continuity be...

  • Gary Hethcoat 进行了评论,

    Hi Luis. Are you measuring the string voltage with the strings connected to the charge controller? Are you using the Schneider MPPT Disconnect RS? With a string of five PV modules, and three TS4s (...

  • Gary Hethcoat 进行了评论,

    Hi Auke, Can you please send email to "se@tigoenergy.com" with details of your equipment?  Also if you can tell us your country, that would help us help you. Gary

  • Gary Hethcoat 进行了评论,

    Hi Auke, Do you mean RSS Transmitter?   Which TS4 are you using?  See below.  This is from our "Solutions > TS4 Flex MLPE" web page.  SMA does build in an RSS Transmitter to all of their "-41" inve...

  • Gary Hethcoat 进行了评论,

    Hi Auke, Are you using the SMA Rooftop Communications Kit?  That is a plug-in board that goes inside the SMA inverter and takes the place of our Cloud Connect Advanced (CCA).  SMA discontinued that...

  • Gary Hethcoat 进行了评论,

    Hi Stephen, Rapid shutdown for the Tigo monitored products (TS4-A-O, TS4-A-S) is initiated by shutting off power to the Cloud Connect Advanced (CCA).  It's up to you how to do the wiring.  I unders...

  • Gary Hethcoat 进行了评论,

    Hi Juergen and Alan.  The communication protocol between the TAP and CCA is proprietary.  The first response from Curtis says it all. Gary Hethcoat, Sales Engineer, Tigo Energy

  • Gary Hethcoat 进行了评论,

    Hi Sandeep, On the "System View", green panels mean they are producing power, brighter green = more power, darker green = less power.  Black panels mean no power production.  We are getting data fo...

  • Gary Hethcoat 进行了评论,

    Hi Gerard, The TAP and Gateway cable normally doesn't have connectors, it is stripped and inserted into a terminal block.  For details, see the "Installation Manual - TS4, CCA, TAP" in the "Technic...