What does it mean when I have a gray panel?

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5 条评论

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    Nils Löfgren

    I have the same problem, 4 of 12 panels have turned grey. They have worked for 2 months without problems.

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    Gary Hethcoat

    Hi Nils,

    I've created a support ticket for you.  You should hear from our support team soon.

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    gary

    Hi, is there an answer to the support ticket for this one please? I have intermittent panels showing grey.

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    Josine Pentin

    Hi, Gary.
    I created a Tigo help ticket for you with our technical support team. You should hear from them soon.
    Wishing you sunny days,
    Josine

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    Greg Smith

    Gary H. covered the most common reason for a grey module- improper TAP placement. However, poor communication could also be caused by damaged communication wiring, loose communication wiring, or a damaged TAP. I have seen a few service cases where the TAP was incorrectly installed and allowed for moisture ingress. 

    Regardless of the cause, the Tigo Service team will help you get your system back to normal operation.

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