Gary Hethcoat Tigo Employee Community Moderator

1. コミュニティ
2. EI Residential Solution – Q&A
3. USB Port am CCA

Hi Sven, The USB port on the CCA is for a Bluetooth dongle.  All units are normally shipped with this Bluetooth dongle pre-installed.  The port can't be used for anything else. Gary

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• Gary Hethcoat
• 2023年03月20日 17:15
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1. コミュニティ
2. TS4 Flex MLPE – Q&A
3. TS4-Yellow, shades on one of two parallel strings in same array

Hi Kalle, Tigo optimizers use a buck-only architecture.  This means that each TS4 on an underperforming module will lower voltage and boost current.  The goal is to keep the current constant across...

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• Gary Hethcoat
• 2023年02月23日 23:39
• 0 件の投票

1. コミュニティ
2. Energy Intelligence (EI) Monitoring - Q&A
3. Updated MODBUS supported devices list?

Hi Jesse, The best way to do this is with the Tigo Energy Intelligence mobile app.  We have a whole section of our Help Center devoted to How to Monitor non-Tigo Equipment including Inverters, Mete...

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• Gary Hethcoat
• 2022年06月15日 18:21
• 0 件の投票

1. コミュニティ
2. TS4 Flex MLPE – Q&A
3. ts4-A-2f

Hi Luis, yes 1.8V sounds much better!  Yes, you can check the string Voc at the MPPT Disconnect RS terminals with the string disconnected from the charge controller.  You need DC loop continuity be...

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• Gary Hethcoat
• 2022年04月22日 15:50
• 0 件の投票

1. コミュニティ
2. TS4 Flex MLPE – Q&A
3. ts4-A-2f

Hi Luis. Are you measuring the string voltage with the strings connected to the charge controller? Are you using the Schneider MPPT Disconnect RS? With a string of five PV modules, and three TS4s (...

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• Gary Hethcoat
• 2022年04月21日 22:12
• 0 件の投票

1. コミュニティ
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Can you please send email to "se@tigoenergy.com" with details of your equipment?  Also if you can tell us your country, that would help us help you. Gary

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• Gary Hethcoat
• 2022年03月28日 22:21
• 0 件の投票

1. コミュニティ
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Do you mean RSS Transmitter?   Which TS4 are you using?  See below.  This is from our "Solutions > TS4 Flex MLPE" web page.  SMA does build in an RSS Transmitter to all of their "-41" inve...

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• Gary Hethcoat
• 2022年03月28日 21:47
• 0 件の投票

1. コミュニティ
2. Energy Intelligence (EI) Monitoring - Q&A
3. SMA Sunny Tripower with Tigo TAP

Hi Auke, Are you using the SMA Rooftop Communications Kit?  That is a plug-in board that goes inside the SMA inverter and takes the place of our Cloud Connect Advanced (CCA).  SMA discontinued that...

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• Gary Hethcoat
• 2022年03月28日 21:23
• 0 件の投票

1. コミュニティ
2. TS4 Flex MLPE – Q&A
3. Sol-Ark 12K with the TS4-A-O + TAP

Hi Stephen, Rapid shutdown for the Tigo monitored products (TS4-A-O, TS4-A-S) is initiated by shutting off power to the Cloud Connect Advanced (CCA).  It's up to you how to do the wiring.  I unders...

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• Gary Hethcoat
• 2022年03月28日 16:21
• 編集済み
• 1件の投票

1. コミュニティ
2. Energy Intelligence (EI) Monitoring - Q&A
3. TAP communication protocol

Hi Juergen and Alan.  The communication protocol between the TAP and CCA is proprietary.  The first response from Curtis says it all. Gary Hethcoat, Sales Engineer, Tigo Energy

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• Gary Hethcoat
• 2022年03月28日 14:48
• 0 件の投票