Josine Pentin Community Moderator

1. Community
2. TS4 Flex MLPE – Q&A
3. Leistungsabfall

English Translation: Question: In bright sunshine I have a sharp drop in performance on MMP2 due to the shading of the chimney. That's exactly why I had the Tigo TS4-A-O optimizers installed. Can s...

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• Josine Pentin
• 21 marzo 2022 02:24
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Send grid info to CCA

Hi, Kobra,Yes you can. The steps to do this are documented here: How-To: Setup and Monitor Modbus Connected Devices including Inverters, Meters & Sensors https://support.tigoenergy.com/hc/en-us/art...

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• Josine Pentin
• 12 marzo 2022 23:27
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Tigo app not reporting production

Hi, Randy.I created a Tigo help ticket for you with our technical support team. You should hear from them soon.Wishing you sunny days,Josine

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• Josine Pentin
• 18 febbraio 2022 15:45
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Online monitoring (getting data from CCA)

Hello.Unfortunately, you cannot extract the data real time. The CCA uploads data every 15 minutes.In our Monitoring - Features & Pricing article, we explain the following in the Glossary: Data Gr...

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• Josine Pentin
• 18 febbraio 2022 04:33
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. Match Gateway 150-00000-50 with MMU-ESW?

Hello, Mark. Our data loggers (such as the MMU and CCA), and our access points (such as the gateway and TAP) are functionally interchangeable in nearly all systems. I created a help ticket for you ...

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• Josine Pentin
• 28 gennaio 2022 22:52
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. What does it mean when I have a gray panel?

Hi, Gary.I created a Tigo help ticket for you with our technical support team. You should hear from them soon.Wishing you sunny days,Josine

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• Josine Pentin
• 6 dicembre 2021 21:51
• 0 voti

1. Community
2. EI Residential Solution – Q&A
3. unable to log in to my insterlation page

Hi, Anthony.I created Tigo help ticket # 226927 to fix your login issue. Someone in support will be contacting you shortly.Sunny days,Josine

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• Josine Pentin
• 9 novembre 2021 17:13
• 0 voti

1. Community
2. EI Residential Solution – Q&A
3. unable to log in

Hi, Rosemary.I created Tigo help ticket # 226869 to fix your login issue. Please check your email for the next steps on your ticket.Sunny days,Josine

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• Josine Pentin
• 7 novembre 2021 21:52
• 0 voti

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. CCA DOESNT CONNECT

Hi, Chris.I created a Tigo help ticket for you with our technical support team. The ticket # is 226864. We can help you or your installer over the phone.Sunny days,Josine  

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• Josine Pentin
• 6 novembre 2021 23:20
• 0 voti