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  3. FAQ Tigo EI App

FAQ Tigo EI App

  • Change WiFi router name (SSID) or the password used by a Cloud Connect Advanced or Cloud Connect? plus icon minus icon
  • If you have changed your WiFi network name (Service Set ID) or password, you will need to change the Wi-Fi configuration settings on your CCA or CC. Otherwise, your CCA/CC data logger will not be a... See more
  • How do I connect my phone to the CCA? plus icon minus icon
  • The CCA (Cloud Connect Advanced) is an integral part of Tigo's Flex MLPE and Energy Intelligence platforms. It is a highly developed system management tool that logs data and performs commands thro... See more
  • Discovery Troubleshooting plus icon minus icon
  •   Discovery Note 1: Before starting Discovery, make sure that all equipment, Inverter, CCA and optimizers, are installed and powered on. Also make sure you have completed entry of all CCA and MLPE ... See more
  • Configuring an Ethernet Static IP address plus icon minus icon
  • If you need to set a static IP on your CCA, you can follow these steps to do so. NOT1: Static IP address is only possible on an Ethernet connection. It is not possible for a WiFi  Access Point conn... See more
  • Do I need internet connectivity to install a new PV System with the App 3.0? plus icon minus icon
  • For the complete setup and installation process with the App 3.0 of a new Tigo PV system in the Tigo Monitoring Portal, you will need the following to commission your hardware: A smartphone with a... See more
  • System Discovery - can the Tigo SMART App initiate a re-Discovery? plus icon minus icon
  • Discovery can only be completed once on a CCA. If needed the Tigo Support team can perform a re-discovery If the number of Gateways and/or TAPS is changed, or a unit is replaced: email support@ti... See more
  • Can I run Discovery at any time? plus icon minus icon
  • In order finish Discovery successfully, all Tigo optimizers must be turned on. Since their power supply is the solar modules they are connected to, there must be enough sunlight to keep the MLPE tu... See more

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