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Josine Pentin Community Moderator

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Latest activity by Josine Pentin
  • Josine Pentin commented,

    Hi, Anthony.I created Tigo help ticket # 226927 to fix your login issue. Someone in support will be contacting you shortly.Sunny days,Josine

  • Josine Pentin commented,

    Hi, Rosemary.I created Tigo help ticket # 226869 to fix your login issue. Please check your email for the next steps on your ticket.Sunny days,Josine

  • Josine Pentin commented,

    Hi, Chris.I created a Tigo help ticket for you with our technical support team. The ticket # is 226864. We can help you or your installer over the phone.Sunny days,Josine  

  • Josine Pentin created an article,

    EI Residential Solar Solution - Technical Documentation, Datasheets, and Articles

    Tigo's Residential Solution The Tigo EI (Energy Intelligence) Residential Solar Solution includes the following components to enable fast, flexible, and dependable installations (only available in ...

  • Josine Pentin created an article,

    View and Update Help Tickets

    How do I manage my tickets with Tigo? 1. Login to the Tigo Help Center. 2. Select 'My Activities'. A summary of your tickets is displayed with the subject, ticket ID #, creation date, last activity...

  • Josine Pentin created an article,

    Contact Support

    Contact Tigo Support Specialists Directly For support related inquires, use one of the following options to submit a ticket via the online webform or call us. If urgent, please call us. For sales-r...

  • Josine Pentin created an article,

    Tigo Community - Code of Conduct

    Welcome to the Tigo Energy Forum!  This community is here for you to connect with your peers to learn, share, and collaborate. We value your contributions. To build a healthy, vibrant community, pl...

  • Josine Pentin created an article,

    Tigo Limited Warranty Documents

    Tigo Energy's limited warranty documents can be found on the Tigo's Downloads Page - Warranties. These are new warranties as of October 15, 2021 for our EI and TS4 products. Note: Warranty document...

  • Josine Pentin created an article,

    TS4 Installation Manuals

    How do I install the TS4? The Installation Manuals for the TS4, CCA, TAP, RSS Transmitter, as well as Quick Start Guides, are located in the Technical Documentation section of our Downloads page: -...

  • Josine Pentin created an article,

    How can I purchase premium monitoring for my system?

    To upgrade from Basic to Premium monitoring, please see our article on Monitoring Features & Pricing. Valid payment options are credit card or PayPal, and there are discounts for purchasing multipl...