Josine Pentin Community Moderator

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Activity overview

Latest activity by Josine Pentin
  • Josine Pentin created an article,

    Not what you are looking for? (scanning for EI Inverter)

    This article discusses the possible troubleshooting techniques if you do not see the GO or EI Inverter in the list of selectable items (within the Tigo EI App).   Troubleshooting If you are scanni...

  • Josine Pentin created an article,

    What is the Green Glove Service Program?

    The Green Glove Service program is an offering by Tigo to provide an extensive review of planned or previously commissioned C&I and residential installations. For C&I (Commercial and Industrial) in...

  • Josine Pentin commented,

    Hi Kenneth Mollohan,  I can see that you have contacted support. I have answered your questions below in case others are interested in the response. An ATS is needed if you intend to use your batt...

  • Josine Pentin commented,

    Laura,Thank you for contributing to the community. I have created a ticket for you with our Technical Support team. They will be reaching out to you soon to work on the resolution.Translation:laura...

  • Josine Pentin created an article,

    Extended Warranty Instructions

    Thank you for choosing to extend the limited warranty on your Tigo Inverter! Tigo EI/GO inverters that are installed within the United States and local Territories (including Puerto Rico and Canada...

  • Josine Pentin created an article,

    Check the Tigo EI (Energy Intelligence) Status and Maintenance Schedule

    Questions: Is the Tigo EI portal and/or servers down? What is the Tigo EI Maintenance schedule? Symptoms: The Tigo EI website reports, 'This site can't be reached.' The Tigo EI app reports 'Data...

  • Josine Pentin commented,

    Hi, Davis. Version 4.9.2 of the Tigo app contains fixes to the recently reported issues in this thread:https://support.tigoenergy.com/hc/en-us/community/posts/17850697058195Can you confirm that you...

  • Josine Pentin commented,

    Version 4.9.2 of the Tigo app contains the fixes to the reported issues above.Thank you for your patience.

  • Josine Pentin created an article,

    Tigo Energy Intelligence (EI) Fleet Manager FAQ

    Tigo Energy Intelligence (EI) Fleet Manager is a new fleet management experience within the Tigo Energy Intelligence (EI) Platform. The new capabilities are designed to optimize the installer exper...

  • Josine Pentin created an article,

    Tigo Academy - Tigo Training

    The Tigo Academy offers free, self-paced online courses from Tigo technical experts. Most courses qualify for NABCEP CEC (Continuing Education Credits). For details, visit the Tigo Academy...