Josine Pentin
Community Moderator
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Activity overview
Latest activity by Josine Pentin-
Josine Pentin commented,
English Translation: Question: In bright sunshine I have a sharp drop in performance on MMP2 due to the shading of the chimney. That's exactly why I had the Tigo TS4-A-O optimizers installed. Can s...
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Josine Pentin commented,
Hi, Kobra,Yes you can. The steps to do this are documented here: How-To: Setup and Monitor Modbus Connected Devices including Inverters, Meters & Sensors https://support.tigoenergy.com/hc/en-us/art...
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Josine Pentin commented,
Hi, Randy.I created a Tigo help ticket for you with our technical support team. You should hear from them soon.Wishing you sunny days,Josine
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Josine Pentin commented,
Hello.Unfortunately, you cannot extract the data real time. The CCA uploads data every 15 minutes.In our Monitoring - Features & Pricing article, we explain the following in the Glossary: Data Gr...
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Josine Pentin commented,
Hello, Mark. Our data loggers (such as the MMU and CCA), and our access points (such as the gateway and TAP) are functionally interchangeable in nearly all systems. I created a help ticket for you ...
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Josine Pentin commented,
Hi, Gary.I created a Tigo help ticket for you with our technical support team. You should hear from them soon.Wishing you sunny days,Josine
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Josine Pentin created an article,
Tigo Webinars - Upcoming and Previously recorded webinars
You can register for upcoming webinars and view previously recorded webinars on the webinar page: Click here> https://www.tigoenergy.com/webinars Below is a sample list of the webinars available on...
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Josine Pentin commented,
Hi, Anthony.I created Tigo help ticket # 226927 to fix your login issue. Someone in support will be contacting you shortly.Sunny days,Josine
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Josine Pentin commented,
Hi, Rosemary.I created Tigo help ticket # 226869 to fix your login issue. Please check your email for the next steps on your ticket.Sunny days,Josine
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Josine Pentin commented,
Hi, Chris.I created a Tigo help ticket for you with our technical support team. The ticket # is 226864. We can help you or your installer over the phone.Sunny days,Josine