Curtis
Community Moderator
Tigo Employee
Technical Support Engineer for Tigo Energy.
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Articles
Recent activity by Curtis-
Network 101 - Internet Access and Network Reliability
This article addresses the basic concepts of Tigo network communication and troubleshooting. Contents: Overview Troubleshooting (by Data Logger model) Common Network Issues Wired Network Issue...
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How to change network settings on the Cloud Connect Advanced (CCA)
This article covers how to change the WiFi network settings on the Tigo Cloud Connect Advanced (CCA). Contents: Why Change Network Settings CCA Overview Connect to CCA Change Network Settings...
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Network Test - CCA - Verify and Troubleshoot Internet Connection
This article shows you how to use the Network Test to verify that your Cloud Connect Advanced (CCA) is successfully connected to the Tigo Cloud or not. Contents: CCA Overview Run a Network...
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Network - MMU (troubleshoot Internet Connection)
This article covers potential internet connection issues, you may experience with the Tigo Maximizer Management Unit (MMU). The Tigo MMU is the first generation of data logger, and it requires a ...
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Network - Cloud Connect (troubleshoot Internet Connection)
This article covers the Tigo Cloud Connect (CC), and potential network issues you may experience. Contents: Cloud Connect Overview Check Router Signal and Network Extension Devices Run Re-Start...
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Install Tigo Energy Intelligence (EI) App on your mobile device
This article provides the steps to install and login to the Tigo Energy Intelligence (EI) app. Step 1: Install the Tigo EI App on your Mobile Device Search for "Tigo Energy Intelligence" on th...
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Troubleshooting - Why can't I connect my Device to the CCA?
This article helps to correct or troubleshoot settings that may be interfering with the ability to connect a device (phone/tablet), to the CCA via Bluetooth (or WiFi). Contents: The Basics Conne...
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Create and Edit System - Using EI Portal (Desktop)
Getting Started Create and Edit - Using EI App (Mobile) Create and Edit System - Using EI Portal (Desktop) Configure Communication (Network and Start Discovery) Add a System Owner ...
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PV-Off - Installing a Manual Latching Push Button Safety Switch
This article discusses the installation of a PV-Off emergency stop to signal the MLPE to disconnect their panels from the strings. Tigo has called this PV-Safe and PV-Off. It is essentially the sam...
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What is PV-Safe, and How do I Re-Activate my System?
This article discusses the basics of PV-Safe and re-activation on Tigo Legacy systems. Contents: PV-Safe Overview PV-Safe Activation Safety Precautions Re-Energize (deactivate PV-Safe) Adding a...