Curtis
Community Moderator
Tigo Employee
Technical Support Engineer for Tigo Energy.
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Recent activity by Curtis-
If your system is older, you may have an SMA Rooftop Kit Phase 2. These were run by an internal SMA card called the Gateway Interface Board (GIB). If you are changing the inverter, you can update t...
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Hello Jesse, Unfortunately, there is no area to upload or to type in the consumption data. However, if you can obtain a meter with modbus capabilities, almost anything is possible. Here is the Tigo...
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Hello S. Dixon, Since the Tigo System is only reporting the DC production at the panels, you can change out your inverter and still keep the data coming from your Tigo System.
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Hello Jesse, Thank you for your input. I will forward this request to our engineering team. I cannot guarantee if this service will be made available, but I do know that they appreciate all feedbac...
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Official comment Hello Jesse, Thank you for your reply. I see that our Support Team is currently addressing your issue. Please provide the description of this wiring issue, and the result of the change in wire-guag...
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Yes, you have found that the Discovery and Unit Verification process takes a bit of time. The system should be fully discovered within 24-48 hours, depending on the size of the system. If you incur...
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Official comment Unfortunately, the option of direct data is not currently available. My apologies for any frustration that this may cause. However, I will forward your comments to the development team for consider...
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At this time, Tigo is focused on Optimization and RSD technology. However, we always love a good challenge! I will forward your post to our hardware team for ideas on new product consideration.
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Richard FactorThank you for your post!I understand your frustrations regarding Cloud technology. However, you do not need to hand-enter each data point. If you would like to download the raw data f...
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The Discovery is only the process of updating the CCA with the system configuration. It usually takes 3-5 minutes, but if the WiFi signal is weak, it can take a little longer. The Discovery is sep...