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10 comments

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    Greg Smith Community Moderator
    Early Adopter

    Hi Luis, you certainly have done your homework on the Tigo commissioning process! I wish all people were like that. Black means that there is no power production. Since the inverter is off, there won't be any current and therefore no power. You can take a voltage measurement at the inverter MPPT terminals if you are "qualified personnel". If you have voltage then wait for the PTO to test the rest of the system.

     

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    Luis Biaggi

    I do not get that submenu selection for amps and voltage on either the desktop or android phone app. Is that because it is in the premium service?

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    Greg Smith Community Moderator
    Early Adopter

    My apologies, Luis. I was not logged in as an installer so there were features only available to Tigo showing.

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    Luis Biaggi

    No problem, you gave me a hint on making myself an installer, although I read that the premium subscription is what provides the voltage, amp, RSSI level granularity and not the installer permission.  

    As for the voltage indication, I opened another question in the forum about why will the web show a voltage at night or when the CCA is off.

     

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    Hina Deen

    I think you have some other issues with your installation process.it is better to contact the support as soon as possible to fix your issue.

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    David Burrows

    on checking the energy feed in from the solar panels on the website, it would appear that there has not been an update since 25th April 2022. Can you tell me why?

    the overall recording panel is still counting the hours sunshine & power produced but cannot view a breakdown by day or hour on panel. 

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    Curtis Community Moderator

    David Burrows

    I have created a ticket for your system. 

    You should receive assistance and a full report from one of our qualified Technical Support Engineers, soon. In the meantime, there can be several reasons for a non-communicative system: 

    • Internet network, or ISP connection issue
    • Firewall or security setting (port blocking)
    • Loss of AC power to the CCA (device is off)
    • Break in communication from the Gateway/TAP (on the rooftop)
    • CCA requires a restart

     

    The list (above) is non-comprehensive, but should give you an idea of where the conversation will start. Usually, complications like these are relatively easy to resolve. 

    Thank you for your patience. 

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    Curtis Community Moderator

    Luis Biaggi

    Thank you for all of your questions!

    The Installer-Level account has the necessary tools for full control over the account, including creation and/or deletion of the system. The System Owner account shows the basic data coming from the system without these tools, so that there are no accidental modifications. 

    The purchase of the Premium Subscription will show you more of the data-points you were inquiring about. 

    Here's a link to Tigo's Article on Monitoring - Features and Pricing. Please review for a full description of the benefits that come with your subscription. 

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    Curtis Community Moderator

    Hina Deen

    Thank you for your insight!

    Luis Biaggi has been contacted by our Technical Support Engineers and should have a resolution, soon! 

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    Luis Biaggi

    Irt readings on this ticket subject, I spoke to Matt in tech support this AM. He checked my system remotely. The inverter plays a role in the monitoring values seen on the TS4 app screen. Ie, if no current flow, then voltage is the only parameter available. Once connected to the inverter, the amps flow based on the inverter needs from solar. Thanks for the support!!!

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