Real Time Monitoring with TS4-A-O

Avatar
Tavi Sims

I have an SMA sunny boy inverter that I recently switched from the rooftop communication kit to the CCA because for some reason one of my inverters wouldn't show any of my TS4's in the sunny portal and the other stop showing the individual daily panel data on September 9th . I'm not sure why and getting tech support from SMA has been lackluster. I saw the Tigo IE site and it looked cool so I thought I'd give it a try. My only issue now is that I can figure out how to see real time data from each panel. I used to be able to see it in the inverters UI when I had the rooftop com kit even thought it didn't show on Sunny Portal. Is there a way to see this using the CCA?  

0

Didn't find what you were looking for?

Just Ask

Comments

3 comments

Date Votes
  • Official comment
    Avatar
    Aleksandra Radchenko Community Moderator
    Early Adopter

    Hi there O,

    Thank you for that question. To answer, I need to know what model of inverter you are using, and what TS4 models you have installed:

    • I ask about the TS4 model because our TS4-A-O, TS4-A-S, and TS4-A-M all come with free lifetime monitoring for your system within the EI Portal if you get a CCA and at least one TAP. If you have the TS4-A-F or TS4-A-2F installed however, there is no monitoring provided on our behalf.

    • I ask about the model of your SMA inverter because I want to let you know whether we have proof of compatibility testing of the rapid shutdown with the TS4-A-O or TS4-A-S and your inverter. If you do not need the rapid shutdown feature and we have no proof of testing, then you may still use the TS4-A-M.
  • Avatar
    Tavi Sims

    Wow I thought I had provided that info but looking back I did not. I have two SB5.0-1SP-US-41 and I have all TS4-A-O modules 

    0
  • Avatar
    Aleksandra Radchenko Community Moderator
    Early Adopter

    Tavi Sims No worries! I was making sure you were not using our TS4-A-F or TS4-A-2F, for which we do not provide monitoring. At this time I would like to notify you that the SMA SB 5.0-1SP-US-41 inverter you are using is not UL listed as compatible with our products so carefully consider the risk of installing this equipment combination.

    With that said, to monitor our TS4-A-O, TS4-A-S, or TS4-A-M in real-time, you will need a Tigo Cloud Connect Advanced (CCA) and at least one Tigo Access Point (TAP). The rapid-shutdown feature of our TS4-A-O and TS4-A-S requires the installation of a CCA and at least one TAP too.

    The other component of accessing your real-time data involves registering and creating your system within our EI monitoring portal. Here are some resources that you may find helpful getting started in our monitoring portal:

    1. Precommissioning - How to create a Tigo System on Tigo Cloud (website) - using web browser - learn how to get your system into our monitoring portal
    2. Tour-of-the-Tigo-Monitoring-Portal - overview of the user interface
    3. Monitoring-Features-Pricing - more on features and enrollment
    0

Please sign in to leave a comment.