Does the monitoring software send out a report or email if something goes wrong?

Avatar
tigo.nabcep

What alerts does the system owner or installer get?

 

[At the 2021 NABCEP CE Conference, Greg Smith, Training Director at Tigo Energy, was one of the invited panel members for the 'Installer Tips and Tricks' technical session. This was one of the questions asked by a participant in the session.]

 

 

1

Didn't find what you were looking for?

Just Ask

Comments

1 comment

Date Votes
  • Official comment
    Avatar
    Greg Smith Community Moderator
    Early Adopter
    • Edited

    There are two different monitoring packages that allow for varying degrees of visibility into the system. Messaging is further described below. 

    Tigo is always looking for new ways to serve our customers and if you have a suggestion for an alert or message then please let us know!

    Both the Free and Premium packages offer safety reporting via email and or SMS. Those will go out within an hour or so of the event. Daily or monthly reporting varies with the subscription. You can change these notifications at any time by logging into the Energy Intelligence site and on the left side menu, select Settings --> Notifications.

    For more information, please check our Resource Center article Monitoring Features and Pricing. Great question; keep them coming!

     

Please sign in to leave a comment.