What does it mean when I have a gray panel?

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7 comments

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    Nils Löfgren

    I have the same problem, 4 of 12 panels have turned grey. They have worked for 2 months without problems.

    -1
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    Gary Hethcoat Community Moderator
    Early Adopter

    Hi Nils,

    I've created a support ticket for you.  You should hear from our support team soon.

    0
  • Avatar
    Gary Knight
    Early Adopter

    Hi, is there an answer to the support ticket for this one please? I have intermittent panels showing grey.

    -1
  • Avatar
    Josine Pentin Community Moderator
    Early Adopter

    Hi, Gary.
    I created a Tigo help ticket for you with our technical support team. You should hear from them soon.
    Wishing you sunny days,
    Josine

    0
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    Greg Smith Community Moderator
    Early Adopter

    Gary H. covered the most common reason for a grey module- improper TAP placement. However, poor communication could also be caused by damaged communication wiring, loose communication wiring, or a damaged TAP. I have seen a few service cases where the TAP was incorrectly installed and allowed for moisture ingress. 

    Regardless of the cause, the Tigo Service team will help you get your system back to normal operation.

    -1
  • Avatar
    Alan Mitton

    I have the same on my install today the first panel on each string was solid

    grey and no data was being sent I  had A0 and B0 on the installation design page these panels were the ones not receiving the data any help would be great 

    0
  • Avatar
    Curtis Community Moderator

    Hello Alan Mitton

    It sounds like you could use some help from our Customer Support Team

    I have created a ticket and a Support Engineer should be in contact with you soon. They will take the time necessary to resolve the issue you are experiencing. 

    In the meantime, please take a moment to review our article on PV-Module Colors - What do they mean? to review the what the data could be indicating. 

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