ts4 not being found


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    Greg Smith Community Moderator
    Early Adopter

    Hi Darren, a grey module can mean a few things related to communication. Here is a Help Center article on the subject: PV Module Colors - What do they mean?

    I am not sure what you mean when you say you moved the TAP closer to the modules. The TAP should be installed underneath a module in the center of the array.

    But first, I would check to see if the TAP was properly commissioned and shows up in the EI App. This is a common installer issue. CCA - TAP Test

    Verify the TAP to CCA connections. The wires should be the same from left to right on the TAP terminals as they are on the CCA. 

    This video talks about the 5 common issues installers have with the TAP and CCA. Give it a watch and see if these installation tips help out. If not, I have created a ticket for you. I tried to find this system but it wasn't under you name. If you call our support line, you will need the site name or the site ID number.



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