CCA/TAP not reconnecting to TS4 after rapid shutdown

I have a residential system based in the UK with 14 panels split over 2 strings A & B, each panel has a TS4-A-O, one TAP and one CCA. Up until a few days ago the system was working a well, all the TS4’s were talking to the TAP. Couple of days ago the system had a Rapid Shutdown, and since then i have not been able to see all the panels. String A is all working fine, worth the TS4’s talking to the TAP String B has 6 panels with only one that is talking to the TAP. I have updated the CCA software, reset the CCA and run numerous discovery functions, but none of which will find the remaining 5 panels. I have a support ticket in but apart from the initial response i have had no response for over 2 days now. I have asked on the ticket to remove the RSD as I’m in the UK, but how can i get my 5 ‘missing’ panels to talk to the tap?

Curtis

Community Moderator

August 25, 2023 17:38

Hello Richard Bagworth,

Thank you for contributing to the Tigo Community!

I was glad to see that you have opened up a ticket with Tigo Support. Please continue to work with them on this issue, as they will be able to provide the most information and the best possible resolution.

After the issue is corrected, please feel free to repost the solution on the Tigo Community.

CCA/TAP not reconnecting to TS4 after rapid shutdown

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