Lost production data



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    Curtis Community Moderator
    Early Adopter

    Hello gary

    Thank you for your contribution to the Tigo Community. 

    I'm sorry to hear you are experiencing data issues. I assure you that the data you are seeking is safely stored and will be available soon. For now, I have opened a ticket with Customer Support and a Tigo Engineer will be in contact soon. 

    In the meantime, we greatly appreciate your patience while our Engineers provide a resolution. 

  • Avatar
    Archie Roboostoff Community Moderator
    Early Adopter



    Looks like your data and system are now all normal. There may have been some processing delays that had the information not show up. We are in the middle of a major upgrade to our systems so we've been seeing some latency on some systems. That said, our teams checked your site and the data is current and working normal. Do note, in the event of a data latency issue, production data is always cached at the data logger (CCA) side so production data is never lost. 





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