Power flow panels to inverter not working

Comments

10 comments

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    Jiří Popelka

    Mám úplně stejný problém.

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    I have exactly the same problem.

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    Andrew Winn

    same here! is this a known Tigo issue?

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    Curtis Community Moderator

    Hello Nick Forster

    Thank you for contributing to the Tigo Community!

    I see that our Engineers have received a ticket from you. They will be reviewing your system and providing a resolution shortly. 

    In the meantime, we greatly appreciate your patience with this process. 

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    Curtis Community Moderator

    Dobrý den Jiří Popelka,

    Děkujeme, že přispíváte do komunity Tigo!

    Vytvořil jsem pro vás lístek podpory. Brzy bude v kontaktu Tigo Engineer. Mezitím si velmi vážíme vaší trpělivosti.

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    Hello Jiří Popelka,

    Thank you for contributing to the Tigo Community!

    I have created a support ticket for you. A Tigo Engineer will be in contact soon. In the meantime, we greatly appreciate your patience. 

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  • Avatar
    Curtis Community Moderator

    Hello Andrew Winn

    Thank you for letting us know that you are experiencing similar issues with your PowerFlow. 

    I have created a support ticket for you. A Tigo Engineer will be in contact soon.

    In the meantime, we greatly appreciate your patience while they take a look at your system and resolve the issue. 

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  • Avatar
    Nick Forster

    Apparently a known issue

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    Simon Gooding

    Same issue here, obviously a big problem somewhere.  

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  • Avatar
    Curtis Community Moderator

    Hello Simon Gooding,

    Thank yo for your reply!

    I have created a support ticket for you, as it appears you are experiencing similar issues with your PowerFlow. A Tigo Engineer will be in contact soon.

    In the meantime, we greatly appreciate your patience while they help to resolve the issue. 

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  • Avatar
    Gerrit Terwey

    Kapiert endlich: Die App ist einfach Schrott, da kann auch kein gutmeinender Support helfen. Ihr werdet damit leben müssen oder das System wechseln.

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  • Avatar
    Curtis Community Moderator

    Hallo Gerrit Terwey,

    Danke für Ihre Antwort.

    Ich verstehe, wie frustrierend App-bezogene Probleme sein können. Es ist jedoch am besten, das Tigo-Supportteam darauf aufmerksam zu machen. Bitte tun Sie dies, indem Sie in der App (oder online) offizielles Feedback geben. Durch den Feedback-Prozess erhält das Team genau die Seite, die Sie gerade betrachten, sowie alle inhärenten Daten, die sich möglicherweise hinter dem Problem verbergen.

    Hier ist ein Artikel, in dem erläutert wird, wie man Feedback gibt:

    Sobald Sie Feedback erhalten haben, werden unsere Software-Ingenieure untersuchen, was Sie sehen, und auf die Bereitstellung einer Lösung hinarbeiten.

    Wir bedanken uns sehr für Ihre Geduld während des Überprüfungsprozesses.

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    English Translation
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    Hello Gerrit Terwey

    Thank you for your reply. 

    I understand how frustrating app related issues can be. However, it is best to bring them to the attention of the Tigo Support Team. Please do this by providing official feedback within the app (or online). The feedback process provides the team with the precise page you are looking at, as well as any inherent data that may reside behind the issue. 

    Here is an article that discusses how to provide feedback: 

    Once feedback has been provided, our Software Engineers will research what you are seeing and work towards providing a solution.

    We greatly appreciate your patience during the review process.

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