Is the TIGO system down? I am not seeing production on my laptop.

Steven Whitaker

• August 09, 2023 21:14

1

• Official comment

  

  Archie Roboostoff Community Moderator

  

  • August 10, 2023 02:07

  Good to hear. We had some data processing delays on one of our servers which impacted a few systems. Should be all recovered now. If the issue persists please let us know. Also you can check status of our infrastructure by going here....

  Status Page

   

   
• 

  Mark Holbrook

  • August 09, 2023 23:06

  I also am not seeing any production values, either on-line or on the app, and my inverter is showing about 3k of production.

  0
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  Mark Holbrook

  • August 09, 2023 23:33

  I don't know what the problem was, but I am now seeing production values.

  1
• 

  Curtis Community Moderator

  

  • August 10, 2023 15:44

  Hello Mark Holbrook,

  Thank you for letting us know the production values are back!

  If you see any additional issues, please contact the Support Team to inform them of your experience. 

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  Mark Holbrook

  • August 10, 2023 17:09

  I'm not seeing production values again this morning, either online or on the app. Status link shows systems are up.

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  Curtis Community Moderator

  

  • August 11, 2023 15:30

  Hello Mark Holbrook, 

  Thank you for your reply.

  I have created a ticket for you. Our engineers will be reviewing your system and reaching out very soon. 

  In the meantime, we greatly appreciate your patience with this process. 

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