CCA red light

I have a small DIY system monitored by ts4"s and CCA and tap, the system is all working well, and the Tigo EI app tests all pass, I have had Rapid Shutdown System removed(didn't do enough research into the inverter requirements)and it's not mandatory in the UK. The problem I have is the CCA shows a red light as long as the panels are producing and a green light when they shut down in the evening, after weeks of emailing tigo support they now tell me the led lights are reversed and it's a software fault in the CCA and it should be fixed with the next update, but they have no idea when. So my question is when the system is working normally, should I see a green light when the panels are working and a red light when they are not, or should the light be green all the time? I've asked this several times but support doesn't read my questions and does not answer them, it's infuriating

Curtis

Community Moderator

July 14, 2023 19:58

Hello David Large,

I have reviewed your conversation with Tigo's Support Team, and it looks like they have identified the issue and will be providing a solution. Since this involves a building a software update and applying a roll-out, it may take a moment... We really appreciate your patience while this issue is corrected.

For future questions of this nature, Tigo has a chart of LED signals and what they mean:

Cloud Connect Advanced (CCA) - LED status information

David Large

July 17, 2023 14:02

Thank you for your reply, although I see you didn't actually answer my question. So I'll answer it myself, according to Tigo's LED Status Information, green is for all systems working fine, and solid red is for fault mode, either discovery failure or network connection problems, I have neither, as all tests pass in the EI app, therefore I assume that I should see a green light all the time the unit is on, all I have to do is wait a 'moment' for the update.

CCA red light

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