Updated App

Comments

12 comments

  • Official comment
    Avatar
    Curtis Community Moderator

    App issues related to this Community Post were rectified, as of Saturday, June 24th.

    If you observe any issues with the functionality of the Tigo EI Ap or Portal, please Provide a Feedback or Bug Report.

    You may also open up a ticket with the Support Team, directly.

  • Avatar
    Alain Lorenzo

    Hello, I have the same issue as Simon, panel layout and units production have disappeared, and the date field is only showing zeros. Unlike Simon, I use Android OS

    0
  • Avatar
    Michal Moravek

    Hello, from yesterday on my Android OS too...

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    Scott Bird

    Having same issue, but not aware of an app update.

    0
  • Avatar
    Curtis Community Moderator

    Hello all!

    Thank you for your contribution to the Tigo Community, and for letting us know that there is an issue today.

    I have relayed this message to the App Engineering team and they will be researching and making any corrections necessary. 

    For future events like this, please note any issues within the App or Portal by Providing Feedback (or Bug Reports) when you see them. Also, you can always open up a ticket with the Support Team, directly.

    Thanks again for your patience.

    1
  • Avatar
    Michal Moravek

    I reported it as a Bug yesterday already...

    0
  • Avatar
    Curtis Community Moderator

    Hello Michal Moravek,

    Fantastic work!

    The App Team are on it. This should be rectified soon. 

    Thanks for your assistance and patience. 

    0
  • Avatar
    Walter Torres

    Utilizo android, hace dos dias no funciona

    0
  • Avatar
    Josine Pentin Community Moderator
    Early Adopter

    Version 4.9.2 of the Tigo app contains the fixes to the reported issues above.
    Thank you for your patience.

    0
  • Avatar
    Simon Murphy

    4.9.2 works great on iOS.

    Many thanks to the App Engineering Team for sorting this so quickly. Bugs creep in and clearly, this was unintentional.  The speed at which you sorted this was outstanding. Well done to all @Tigo - great product and customer support. Thank you.

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  • Avatar
    Greg Smith Community Moderator
    Early Adopter

    Thank you for the feedback, Simon Murphy! I will pass that along to our software team.

    0
  • Avatar
    Curtis Community Moderator

    Hola Walter Torres,

    Tigo actualizó recientemente la aplicación EI en línea. Ahora, debes instalar la actualización. Este es un proceso fácil que es muy similar a la instalación de la aplicación:

    1. Ir a Google Play
    2. Busque la aplicación Tigo EI (el botón verde Instalar ahora dirá Actualizar).
    3. Presiona el botón Actualizar y la aplicación recibirá automáticamente la actualización.
    4. Cuando termine, abra la aplicación Tigo EI.

    Si tiene algún problema, comuníquese con el equipo de atención al cliente para obtener más ayuda.

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    Translation
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    Hello Walter Torres,

    Tigo recently updated the EI App online. Now, you must install the update. This is an easy process that is very similar to installing the App: 

    1. Go to Google Play
    2. Find the Tigo EI App (the green Install button will now say Update).
    3. Press the Update button and the App will automatically receive the update.
    4. When complete, open the Tigo EI App.

    If you experience any issues, please Contact the Customer Support Team for more assistance.

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