Updated App

June 23, 2023 10:22

Hi there, I have just updated the Tigo app on iOS and now the System View does not show the house layout, power or another other data. The date is shown as 0000-00-00 and I can’t see any history. The home page (house - bottom left) is working fine, showing generation and solar production, but the 9 little dots (2nd icon at the bottom) System View has no data at all. It is the same on my iPad. Logging in from the website everything is working perfectly. It looks like a bug in the app update.

Comments

12 comments

Official comment
Curtis Community Moderator

June 27, 2023 18:09
App issues related to this Community Post were rectified, as of Saturday, June 24th.

If you observe any issues with the functionality of the Tigo EI Ap or Portal, please Provide a Feedback or Bug Report.

You may also open up a ticket with the Support Team, directly.
Alain Lorenzo

June 23, 2023 13:06

Edited
Hello, I have the same issue as Simon, panel layout and units production have disappeared, and the date field is only showing zeros. Unlike Simon, I use Android OS
0
Michal Moravek

June 23, 2023 13:44
Hello, from yesterday on my Android OS too...
0
Scott Bird

June 23, 2023 14:14
Having same issue, but not aware of an app update.
0
Curtis Community Moderator

June 23, 2023 15:21

Edited
Hello all!

Thank you for your contribution to the Tigo Community, and for letting us know that there is an issue today.

I have relayed this message to the App Engineering team and they will be researching and making any corrections necessary.

For future events like this, please note any issues within the App or Portal by Providing Feedback (or Bug Reports) when you see them. Also, you can always open up a ticket with the Support Team, directly.

Thanks again for your patience.
1
Michal Moravek

June 23, 2023 15:16
I reported it as a Bug yesterday already...
0
Curtis Community Moderator

June 23, 2023 15:21
Hello Michal Moravek,

Fantastic work!

The App Team are on it. This should be rectified soon.

Thanks for your assistance and patience.
0
Walter Torres

June 23, 2023 22:08

Edited
Utilizo android, hace dos dias no funciona
0
Josine Pentin Community Moderator

June 24, 2023 20:41
Version 4.9.2 of the Tigo app contains the fixes to the reported issues above.
Thank you for your patience.
0
Simon Murphy

June 24, 2023 21:45
4.9.2 works great on iOS.

Many thanks to the App Engineering Team for sorting this so quickly. Bugs creep in and clearly, this was unintentional. The speed at which you sorted this was outstanding. Well done to all @Tigo - great product and customer support. Thank you.
0
Greg Smith Community Moderator

June 26, 2023 14:48
Thank you for the feedback, Simon Murphy! I will pass that along to our software team.
0
Curtis Community Moderator

June 28, 2023 16:11

Edited
Hola Walter Torres,

Tigo actualizó recientemente la aplicación EI en línea. Ahora, debes instalar la actualización. Este es un proceso fácil que es muy similar a la instalación de la aplicación:
1. Ir a Google Play
2. Busque la aplicación Tigo EI (el botón verde Instalar ahora dirá Actualizar).
3. Presiona el botón Actualizar y la aplicación recibirá automáticamente la actualización.
4. Cuando termine, abra la aplicación Tigo EI.
Si tiene algún problema, comuníquese con el equipo de atención al cliente para obtener más ayuda.

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Translation
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Hello Walter Torres,

Tigo recently updated the EI App online. Now, you must install the update. This is an easy process that is very similar to installing the App:
1. Go to Google Play
2. Find the Tigo EI App (the green Install button will now say Update).
3. Press the Update button and the App will automatically receive the update.
4. When complete, open the Tigo EI App.
If you experience any issues, please Contact the Customer Support Team for more assistance.
0

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