Update notification for CCA

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    Curtis Community Moderator

    Hello Marco Maljaars

    Thank you for your great feedback!

    Discovery is the point at which our servers receive their first "handshake" with the CCA. This means that the MacID/serial and network location for the CCA is issued to the servers and they can now communicate. Prior to that process, our servers are not connected with the CCA in any way (so analyzing the CCA for updates is not available yet).

    Since the specific update you have been notified of affects the Discovery process (itself), it requires both the update and Discovery to be accomplished at the same time. My apologies if this has caused any confusion.

    Future updates will be performed remotely by the Tigo Engineers, whenever the need arises. You may always Contact Customer Support, if you see any system issues or would like to request a review of the software on the system. 

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    Marco Maljaars

    Hello @...

    Thanks for your reply. I have read it now several times but I don't understand the explanation. 

    My CCA was already installed and configured for at least a month.

    It was already connected to the Tigo servers and handshake has been made a month ago when the CCA was setup

    The whole period it was providing data to the servers.

    Then after a month or so, I logged in via the Tigo App for an additional Discovery run due to addition of optimizers

    Once the Tigo App was connected (via blue tooth) it mentioned an update.

    I couldn't even start the Discovery while this update had to be done first.

    After the update (10 minutes) I was able to run the Discovery.

     

    Have a nice day,

    Marco

     

     

     

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  • Avatar
    Curtis Community Moderator

    Hello Marco, 

    Ah... I see now! The reason you saw the update announcement, is because you re-ran the Discovery.

    Discovery is a one-time process, meant to initially establish the Data Logger (CCA). If your system is already Discovered, there is no reason to re-run a Discovery. The update that you saw is a recent software improvement, meant for the initial Discovery process, itself (ie., brand new systems). 

    In regards to what to do, when adding Optimizers: Simply add them to the system online and the Tigo Cloud will update the Data Logger automatically. This process usually takes about a 1/2 an hour before units start showing up on the screen. 

    For more information, see these topics: 

    For future questions, you may always reach out to Customer Support. Our highly trained Engineers can assist with nearly any system issue. 

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  • Avatar
    Marco Maljaars

    Hello @...

    Thanks for your reply and great that Tigo is so active on their product.

    Now regarding the update.

    As mentioned before after login in via: Tigo App-> Settings -> Configure Communication -> 04XXXXXXX

    The CCA update immediately popped up, again I did not re-run / run the Discovery at that point.

     

    As mentioned in my previous post I could not even start Discovery as there was first an update of the CCA required.

     

    So my point is, without login in directly to the CCA via the settings:

    There is no indication (mail, push or other means) the CCA has received or requires an update.

     

    Best regards,

    Marco

     

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  • Avatar
    Curtis Community Moderator

    Hello Marco Maljaars

    Have you already performed that update (and it continues to prompt you)? If so, this may be in error... Please provide a Bug Report via the Tigo EI App. 

    Here are the steps: 

    1. Go to the page where you see the issue
    2. Press the 3-lined button (upper left corner) to open side panel
    3. Select Feedback, or Report Bug (bottom)
    4. Provide a detailed message explaining what is happening

    The reports generated by the Feedback and Report Bug functions, go directly to our App Engineering staff. They include any incorrect data from that page, captured along with a screen shot of what you are experiencing. If this is a Bug, they will find and fix it. Thank you for your assistance. 

    In the meantime, I am opening a ticket with the Customer Support Team, to assist you further. They will be responding, soon. Thank you for your patience. 

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  • Avatar
    Marco Maljaars

    Hello Curtis,

    Just a small update. Last week I created a connection via the mobile app to the CCA. 

    Again a software update was mandatory before any action could be performed on the CCA.

    No information on the Tigo website, mail or other means that informs users to update their CCA.

    The support team already provided a request to the Tigo app development team to build something like a push notification.

    To identify users that there is a software / firmware update for the CCA.

    Screenshot:

    So for all the users with CCA make a connection regularly with the CCA to check for updates.

     

     

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  • Avatar
    Curtis Community Moderator

    Hello Marco Maljaars

    Thank you for your reply.

    Our Engineering Team recently updated the Tigo EI App (last week), and this may affect how and when you see this notification. 

    I have brought your Community Post to the attention of the Engineering Team and made them aware of your concerns. They have agreed that the push notification would be beneficial to the user. Although I do not have a timeline for this improvement, I can assure you that they take all feedback seriously, and if approved, they will update the EI App accordingly.

    Thanks again for your patience. 

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