Intermittently not picking up 3 optimisers

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    Curtis Community Moderator

    Hello Keiarash Jovestani

    Thank you for contributing to the Tigo Community!

    I see that you have opened up a ticket with Tigo's Customer Support Team. I am sure that they can find out whether the issue is one of distance, or interference. In the meantime, do you know where the installer mounted the TAP? Some of the British installers consider the TAP to be a sensitive device that requires mounting inside the structure (in the attic).

    This unfortunately is not correct, as the TAP is manufactured to be weather proof and attic-mounting can cause impedance of both signal strength and distance. 

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